Cole Hogan Email & Phone Number

Kansas City Metropolitan Area

Manages a team of ~20 tier 3 support engineering resources. Responsible for 25+ products aligned to our DoD and VA client-base with a primary focus in the Revenue Cycle space.- Prioritize daily work for employees to ensure contractual requirements are met.- Coordinate with stakeholder teams to overcome roadblocks.- Manage long term process and documentation improvements within the aligned spaces to mitigate risk- Relay successes/opportunities to leadership and identify paths for improvement.- Meet regularly with team members to discuss current KPI's and career goals.

Kansas City Metropolitan Area

Managing more than six support teams within Oracle Health Revenue Cycle Support with a primary focus on our support engineers. Trained new team lead how to motivate, delegate, and interact with various positions.• Lead with relationship-first mentality. Belief that strong relationships with peers and stakeholders will lead to greater results in KPI’s and goals.• Managed federal client SLA’s and staffing across 70+ Support Teams.• Organized multiple org-level process changes to improve the Support experience for our clients and our ability to track KPI’s.• Helped to maintain and repair client relationships with positive experiences.

Lawrence, Kansas, United States

Assistant coach, working with Big Jay and Baby Jay

Kansas City, Missouri, United States

Manage team of subject matter experts, drive operational excellence and deliver positive results for clients.2021 Associate of the Year, Leader

Kansas City, Missouri

Manage a large team of associates responsible for performing solution-related service request investigation, incident resolution, and support technical projects.2021 Q1 Award of Excellence

Kansas City, Missouri Area

Technical Solution Analysts work in a team environment to provide functional and technical expertise to our clients and collaborate with project teams who are implementing Cerner software. The Technical Solution Analyst is responsible for solution related service request investigation, incident resolution and application maintenance. Technical Solution Analysts are also responsible for creating and maintaining educational documentation and knowledge transfer materials.

Lawrence, Kansas Area

Entertain fans during game breaks and outside events/appearances. Always have a friendly smile on my face and interact with fans in a friendly and professional manner. Be aware of surroundings and seek out solutions to problems independent of specific instruction. Know what needs to be done without being told.

As a Mutual Fund Representative working with MFS Investment Management accounts, I must maintain a high degree of accuracy and a proficient work pace while inspecting, processing and reviewing customer requests and checks to purchase into mutual funds.

Overland Park

File all case information to appropriate location. Manage and order office supply inventory. Transport files to courthouses and other law firms in the Kansas City Metro area. Assist in many varying functions in order to keep the office running smoothly.

Help customers in any way possible. Stock shelves with new product. Rotate all stock, and run stock out of back room. Print photos, do daily maintenance and checks on photo processing machines. Assist with checking when lines back up. Notify managers of any customer needs, or product concerns.

Assist customers with the bagging of their groceries. Retrieve carts from the parking lots. Perform varying upkeep jobs around the store. Act as a cashier during high-volume periods in order to move customers through quickly. Assist customers in any way possible.

Bachelor Of Science In Business (B.S.B.), Information Systems, Overall Gpa: 3.48 --- Major Gpa: 3.84

Activities and Societies: University of Kansas Spirit Squad MemberConcentration in Business Analytics

Associate Of Arts (A.A.), Liberal Arts, Overall Gpa: 3.74

Activities and Societies: Phi Theta Kappa Honor Society

Education record