Jay Patel Email & Phone Number

Canada

Toronto, Ontario, Canada

• Automating manual processes using cloud technologies and leveraging Azure PowerShell to reduce repetitive tasks and eliminate misconfiguration done by manual tasks.• Deploy and maintain Infrastructure as a service cloud services such as Virtual Machine, Virtual Network, SQL Virtual machines, Azure Storage• Remediate and maintain security standards of cloud environment with the use of Azure Defender for Cloud.• Optimize and govern customers’ cloud services cost by providing and… Show more • Automating manual processes using cloud technologies and leveraging Azure PowerShell to reduce repetitive tasks and eliminate misconfiguration done by manual tasks.• Deploy and maintain Infrastructure as a service cloud services such as Virtual Machine, Virtual Network, SQL Virtual machines, Azure Storage• Remediate and maintain security standards of cloud environment with the use of Azure Defender for Cloud.• Optimize and govern customers’ cloud services cost by providing and executing the recommended best practices such as use of Azure Reserve compute capacity.• Analyze and troubleshoot complex technical support incidents and problems for clients, pick up on gaps in existing or incoming services, processes, or methods, and self-start towards solutions.• Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.• Create Application Service Principle, use Azure Key Vault and Azure managed identity to ensure that applications are using a secure authentication mechanism. • Proactively ensure Applications credentials and certifications are up to date to avoid downtime of clients’ infrastructure and recommend customers to improve their security posture.• Create Documentation, implement code configuration, and execute changes in accordance with Change Management procedures.• Ensure all the procedures are followed according to ITSM best practices and use ServiceNow to work on incidents, service requests, and change tickets.• Escalate potential problems and client support issues to management or third-party vendors as per the SLA contract.• Carry pager and available 24x7 to provide on-demand support in the event of an outage. • Design and develop cloud solutions with provided customer configuration and identify any gaps in current resources. Show less

Toronto, Ontario, Canada

• Responsible for investigating the root cause of endpoint issues related to Windows 10• Assisting Level 3 engineers on escalated issues that are related to In-Place Update, Operating System Deployment, and Hardware Integration.• Performing preventive maintenance and enhancement activities, such as testing and deployment of operating systems and application releases on more than 40 different hardware models to improve stability• Working alongside level 3 engineers to develop and… Show more • Responsible for investigating the root cause of endpoint issues related to Windows 10• Assisting Level 3 engineers on escalated issues that are related to In-Place Update, Operating System Deployment, and Hardware Integration.• Performing preventive maintenance and enhancement activities, such as testing and deployment of operating systems and application releases on more than 40 different hardware models to improve stability• Working alongside level 3 engineers to develop and enhancing operating systems deployments processes such as development and integration, automated build process, and testing across multiple platforms to improve the process• Providing relative information to senior management to make decisions on deployment readiness, security agents, and service delivery enhancements for Windows 10• Proactively reviewing repetitive tasks within System Center (SCCM) and making a recommendation and implementing automated processes to address these tasks• Created automated scripts for device driver packages in SCCM infrastructure which helped to reduce the time for hardware certification• Working with vendors namely, HP, Lenovo, and Microsoft for troubleshooting and hardware certification for more than 40 different models of laptops, desktops, and tablet devices• Perform regression testing on hardware models with Cinebench and PCMark 10 to identify any potential issues with hardware before introducing them to the enterprise level.• Managed and provided engineering level support on monthly windows patch management process through SCCM to meet the compliance standards of CIBC to improve security on endpoints • Maintain and modify automated operating system deployment (OSD) and In-Place update task sequences to facilitate operating systems release and new hardware requirements. Show less

Toronto, Canada Area

Toronto, Canada Area

Markham

• Assist all Corporate users with problems relating to peripheral devices (printers, monitors, PC’s, etc.) and software applications (Microsoft Office), Operating Systems (Microsoft Windows 7 / 8 / 10), and Microsoft Networking, Apple technologies etc.• Maintained Windows Active Directory & Microsoft Exchange Serve (User’s account, distribution group, security groups, shared folders, Email accounts, shared mailbox and power shell scripting) • Administrated Microsoft Office 365… Show more • Assist all Corporate users with problems relating to peripheral devices (printers, monitors, PC’s, etc.) and software applications (Microsoft Office), Operating Systems (Microsoft Windows 7 / 8 / 10), and Microsoft Networking, Apple technologies etc.• Maintained Windows Active Directory & Microsoft Exchange Serve (User’s account, distribution group, security groups, shared folders, Email accounts, shared mailbox and power shell scripting) • Administrated Microsoft Office 365 (Exchange, one-drive, Skype for business and Security & Compliance)• Provided technical support to corporate users reported on JIRA for resolution including, equipment functionality, configuration and repair • Managed Dell Sonic-wall email security: Email Auditing, Junk Box management, Reports, monitoring, Policy & Compliance• Managed VMware ESXi to create, maintain virtual machines and Import physical Machines to virtual• Configured & Managed Cisco IP phones with Cisco Unified Communication Services Show less

Ontario, Canada

• Maintained Daily Routing and Procedure for Windows 10 deployment project• Configured USMT( User State Migration Tool) to migrate user's profile to new computer.• Automated manual tasks with SCCM (System Center Configuration Manager) by creating packages, applications and task sequences. • Created silent scripts to deploy software to all corporate computers with SCCM to speed up Deployment Project.• Responsible for scheduling and prioritize deployment work… Show more • Maintained Daily Routing and Procedure for Windows 10 deployment project• Configured USMT( User State Migration Tool) to migrate user's profile to new computer.• Automated manual tasks with SCCM (System Center Configuration Manager) by creating packages, applications and task sequences. • Created silent scripts to deploy software to all corporate computers with SCCM to speed up Deployment Project.• Responsible for scheduling and prioritize deployment work process.• Assisted user to configure windows 10 and solved problems. Show less