Jay I. Email & Phone Number

Burlington, Ontario

• Provide end user support for a suite of field service applications (Client, Server, Mobile, iOS, and Web).• Manage incoming support requests via phone, email and web.• Work directly with the end users to diagnose, document and troubleshoot issues with the applications.• Communicate directly with end users via phone, email and various remote support applications.• Create and maintain articles in the online knowledge base including general usage documents, how to guides and issue documentation.• Work directly with the customer to scope, quote and implement customizations to the software.• Create and maintain integrations between the software and various ERP applications, fleet software and other applications.• Experience with MS SQL, MS SourceSafe, IIS, SSRS, COM+, XML, HTML, VBScript, Visual Studio and various other applications.

Top Salesman Award, 2010• Solution design and technical sales of integration systems for various accounting software packages including the MS Dynamics line• Consistently achieved or surpassed monthly sales targets• Actively prospected and maintained a pipeline of potential clients and existing client upgrades• Development of communication and negotiation skills • Networked with industry contacts/partners and maintained strong relationships within the industry• Experience liaising with multiple facets of an organization both internally and externally in order to get the job done.• Tracked leads, opportunities, contacts and tasked in Salesforce.com eBridge seamlessly integrates MS Dynamics GP with your various business systems to automatically input and synchronize data. With eBridge integration, you eliminate duplicate data entry and potential errors while saving time and money. The eBridge integrated EDI solution for MS Dynamics GP links your accounting software with EDI transactions to streamline and automate the e-commerce process between you and your trading partners.

B2B sales at a computer wholesaler• System design including custom servers and workstations• Quoted clients for products based on their physical needs and financial needs• Hunted out new vendors to provide clients with a solution that fits their needs• System builder and technical support back up

• Lead generation for Hewlett Packard Enterprise Servers Cognos and Telus • Dealt with IT managers and professionals on a daily basis• Constantly stayed informed on technology through white papers and webinars

Diploma, Computer Programming

Experienced with programming languages: Visual Basic, Java, J++, HTML, and C++ Proficient in Microsoft Office Suite including Access.

Photonic Engineering

Activities and Societies: SPIE (Niagara College Chapter) - President and Chapter Application of fibre optics in communication systems.

Education record