Jayjay Dechant Email & Phone Number

Denver, Colorado, United States

Centennial, Co

• Successfully integrated 5 acquired companies’ customer agreements and billing, product management, sales and quoting cycle and sales operations/procurement workflows in 2018.• Lead newly merged or acquired companies with implementation and training of sales team systems, standard processes, and performance goals.• Develop comprehensive playbook, including dependencies, timelines and training plans for integration activities surrounding quote to cash and sales cycle to increase productivity and standardization.• Provide solution management oversight for all elements surrounding the quote to cash process and sales cycle, including operations, service delivery, product management, procurement, marketing and finance processes.• Analyze company-wide systems for improvement and consolidation opportunities and develop business cases to support conclusions.• Develop project and implementation plans surrounding company initiatives, including pulling in cross-team resources as needed.• Provide escalation support for sales, sales operations and procurement teams around quoting, pipeline management, reporting, and order processing.

Centennial, Co

Sales Operations Specialist, Dec 2016 - Aug 2018• Processed sales for new/existing clients including preparing quotes, tracking order status, and scheduling service installation. • Managed overflow of procurement duties and work with vendors to maximize service value and ensure successful service delivery. • Compiled and interpreted data into comprehensive sales reports and lead executive sales meetings. • Improved cross department order management efficiency and communication with redevelopment and training of new quote to cash process from new account development to retention.• Implemented the transition of internal CRM system to new PSA system, particular to customer agreements, billing and sales, quoting, and procurement processes.Client Development Lead, Dec 2015 - Dec 2016• Identified and pursued revenue growth opportunities within existing client accounts through strengthening customer relationships, customizing promotion of additional services, and securing repeat business. • Managed and processed full sales cycle and assisted Sales Coordinator with procurement, vendor relations, and service delivery. • Trained and mentored junior team members in effective product promotion, sales, customer service, and relationship building strategies. • Redesigned client and order management processes to improve customer experience and team performance. Client Development Specialist, Sep 2015 – Dec 2015• Reached out to clients to assess performance of delivered services, identify upsell opportunities, and secure onsite sales presentation appointments. • Worked directly with clients to resolve service issues, fulfill additional service requests, and assist with quarterly business review. • Reviewed and communicated client feedback to department managers and team members for appropriate follow-up and resolution. • Collaborated with team in development and launch of strategies to rebuild client relationships and revive inactive accounts.

Littleton, Co

Bachelor Of Science (B.S.), Information Technology With A Specialization In Web Development

Bachelor Of Science (B.S.), Kinesiology - Neuromuscular Science

Activities and Societies: SFSU Gator Rugby Football Club -- SecretarySan Francisco State University