Jay Ketelaars Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

London, Ontario, Canada

London, Canada Area

At Neil Corporate Services I provided 24x7 service support to meet the immediate demands of our clients without delay.Key Contributions:.: Involved day, night and weekend on-site service..: Serviced workstations, printers, multi-function units, monitors, servers, computer peripheral equipment, cash registers, electronic banking equipment, POS equipment, debit terminals, lottery terminals, ATM’s.: Managed warehouse of Inventory and a vehicle supplied by employer..:… Show more At Neil Corporate Services I provided 24x7 service support to meet the immediate demands of our clients without delay.Key Contributions:.: Involved day, night and weekend on-site service..: Serviced workstations, printers, multi-function units, monitors, servers, computer peripheral equipment, cash registers, electronic banking equipment, POS equipment, debit terminals, lottery terminals, ATM’s.: Managed warehouse of Inventory and a vehicle supplied by employer..: Clients included Canada Post, Dell, ADT, DuPont, Ingenico/Bell, Government Offices, plus more..: Service area covered from Goderich to Simcoe and from Waterloo to Windsor.: Ability to work independently since office was in North Bay, ON. Show less

London, Canada Area

Recruited to establish and manage enterprise-wide IT systems. Oversee company wide efforts to identify and evaluate all critical systems. Design and implement security processes and procedures and perform analysis on all recommended strategies. Collaborate with external partners to organize VoIP phone service for internal use and future customers. Implement and configure of all software, tools, and protocols to improve the daily operations of the company. Research and development of new cutting… Show more Recruited to establish and manage enterprise-wide IT systems. Oversee company wide efforts to identify and evaluate all critical systems. Design and implement security processes and procedures and perform analysis on all recommended strategies. Collaborate with external partners to organize VoIP phone service for internal use and future customers. Implement and configure of all software, tools, and protocols to improve the daily operations of the company. Research and development of new cutting edge ways of delivering value added resources to the office and customers.Key Contributions:.: Instrumental in developing and implementing Disaster Recovery Plans (DRP) for corporate locations and for the wireless WAN throughout areas of Ontario..: Creation of all Servers, Network Design, Web Tools, Protocols for network and operations..: Built Risk Assessment for analyzing all critical systems, developing reports to document systems vulnerabilities, and recommending appropriate solutions..: Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response. Show less

London, Canada Area

Managed and operated a small Internet café in the heart of downtown London. Introduce new services and products to improve overall revenue. Manage all sales and marketing strategies for the business.Key Contributions:.: Managed a small employee force..: Managed a 25 computer LAN with 2 servers..: Developed highly effective protocols to govern the usage of the network..: Organized gaming tournaments and events.

London, Canada Area

Supported American customers with their Road Runner Broadband technical issues and set-ups. Used many on-line systems for finding customer information and reviewing notes. Needed to be able to operate phone/headset well using multiple systems and tools simultaneously.Key Contributions:.: Provide support for Windows 95, 98, me, 2000, and XP operating systems..: Supported custom Road Runner software and email clients of many variates..: Troubleshooted the physical set-up… Show more Supported American customers with their Road Runner Broadband technical issues and set-ups. Used many on-line systems for finding customer information and reviewing notes. Needed to be able to operate phone/headset well using multiple systems and tools simultaneously.Key Contributions:.: Provide support for Windows 95, 98, me, 2000, and XP operating systems..: Supported custom Road Runner software and email clients of many variates..: Troubleshooted the physical set-up and used on-line tools for performing various line tests. Show less

London, Canada Area

Supported American customers with their Verizon DSL technical issues and installs. Used many on-line systems for finding customers billing/account information and recording notes. Needed to be able to operate phone/headset (later soft phone) well using multiple systems and tools simultaneously.Key Contributions:.: Provide support for Windows 95, 98, me, 2000, XP, and Mac operating systems..: Supported PPPoE software and email clients of many variates..: Troubleshooted… Show more Supported American customers with their Verizon DSL technical issues and installs. Used many on-line systems for finding customers billing/account information and recording notes. Needed to be able to operate phone/headset (later soft phone) well using multiple systems and tools simultaneously.Key Contributions:.: Provide support for Windows 95, 98, me, 2000, XP, and Mac operating systems..: Supported PPPoE software and email clients of many variates..: Troubleshooted the physical set-up and used on-line tools for performing various line tests. Show less

Mcse, Cna, And A+

Education record

Education record