Jay Kimmell Email & Phone Number

Position is responsible for the overall success of Enterprise and Strategic customer's projects including voice and data.

This position is responsible for ensuring that quality services are delivered to XO Communication customers. This position works closely with all internal departments (sales, circuit design, provisioning, outside operations) to deliver the services on time and as ordered. Was responsible for working directly with the customer and/or their communication vendors to coordinate the testing and turn up of new services. This includes highly effective communication with both external and internal customers. Coordination in a team environment is paramount. This position requires a high degree of understanding of all aspects of telecommunication services and products. I have been given the responsibility of coordinating highly complex customer turn ups including collocations (cabinets/cages), DS0, DS1, DS3, Ethernet (EoC/EoS), GigE, VOIP and MPLS/IPVPN, Wavelength services to mention a few. This a highly visible position in which the individual needs to be able to perform at a high level in a stressful environment.

This position is responsible for driving customer orders through to installation and ensure due dates are received from ILECs within specified timeframes while following up on the ordering/provisioning of UNE and T1 lines with Telco’s. Open Trouble Tickets with the ILECs and follow up on deliverables from various sources. Enter all required database entries and updates to reflect current status of order activity and perform all steps necessary to ensure proper escalation if needed. Follow up and work with the ILECs regarding commitment dates/times. Troubleshoot/test (loop tests) with the ILEC technicians on provisioning orders (IDSL, ISDN, ADSL, SDSL, Frame Access, T1). Provide superior customer service to Partners and End Users. This position requires a comprehensive understanding of facilities based networking. I was deemed a SME for Affinity (Customer Contact Management tool) as it relates to provisioning. I had the sole responsibility of coordinating escalations, resolving these for both internal and external customers at senior management levels. I introduced training modules to partners, resellers and sales teams to improve order flow success rate.

This position is responsible for providing superior customer service and technical support to Covad’s wholesale ISPs, their End Users, and Branded ISP Tier I Support. Types of calls taken include issues with provisioning and repair to include PCs, operating systems, applications and LAN assistance in addition to performing a triage function on DSL lines issues and router configuration problems. I managed calls from retail End Users and ISPs and worked to resolve their issues. I provided first level support for issues such as End User calls, Opening Covad TTs, processing orders for changes in service, new IP addresses etc, and transferring appropriate calls to correct functional groups.

This position was responsible for engineering their central office infrastructure for communication companies to, including but not limited to power equipment, power cabling, signaling cabling, cable racking, all support structure (stanchion, epicore), fiber protection guide, coping tray. Responsibilities included redlining drawings for drafters of all necessary infrastructures and ensure that all materials were appropriately manifested, ordered, and delivered. Responsibilities included sight surveys to determine necessary requirements.

This position was as a Common Systems Planning and Engineering Coordinator, whose responsibilities included funding and tracking Central Office engineering and planning for Competitive/Digital Local Exchange Companies collocation presences. Job responsibilities were to ensure that adequate power and equipment and space were available. Extensive knowledge of central offices was required. Worked with internal and external contacts within timelines to complete planning, engineering, and construction.

This position was responsible for developing and implementing a pilot Field Assistance Bureau function to coordinate installation and repair issues. Also worked as a Engineering Specialist where my responsibilities were to ensure integrity of the inventory database for 5ESS equipment (Switch Modules (DNUS,IDCU), SLC2000, FIBEX equipment, Unbundled Loops) and Customer records. Functions also included the translations and assigning of switching equipment on service orders based on customer requirements.

Managed a group of highly skilled communications technicians and agents in a NOC environment.

Washington, Dc

Business, Business

Specialsit 5Th Class, Avionics Maintenance Technology/Technician, Sp5

Activities and Societies: Vietnam Veteran (gunner on huey helicopter - assault helicopter company - 1st Aviation Brigade)

High School Diploma, Academics, 3.0

Activities and Societies: Athletics: soccer (2 yrs), lacrosse (2 yrs), track & field (1 yr) President: Lettermens Club (5 letters)