Jay Kimmell Email & Phone Number

Position is responsible for the overall success of Enterprise and Strategic customer's projects including voice and data.

This position is responsible for ensuring that quality services are delivered to XO Communication customers. This position works closely with all internal departments (sales, circuit design, provisioning, outside operations) to deliver the services on time and as ordered. Was responsible for working directly with the customer and/or their communication.

This position is responsible for driving customer orders through to installation and ensure due dates are received from ILECs within specified timeframes while following up on the ordering/provisioning of UNE and T1 lines with Telco’s. Open Trouble Tickets with the ILECs and follow up on deliverables from various sources. Enter all required database.

This position is responsible for providing superior customer service and technical support to Covad’s wholesale ISPs, their End Users, and Branded ISP Tier I Support. Types of calls taken include issues with provisioning and repair to include PCs, operating systems, applications and LAN assistance in addition to performing a triage function on DSL lines.

This position was responsible for engineering their central office infrastructure for communication companies to, including but not limited to power equipment, power cabling, signaling cabling, cable racking, all support structure (stanchion, epicore), fiber protection guide, coping tray. Responsibilities included redlining drawings for drafters of all.

This position was as a Common Systems Planning and Engineering Coordinator, whose responsibilities included funding and tracking Central Office engineering and planning for Competitive/Digital Local Exchange Companies collocation presences. Job responsibilities were to ensure that adequate power and equipment and space were available. Extensive knowledge.

This position was responsible for developing and implementing a pilot Field Assistance Bureau function to coordinate installation and repair issues. Also worked as a Engineering Specialist where my responsibilities were to ensure integrity of the inventory database for 5ESS equipment (Switch Modules (DNUS,IDCU), SLC2000, FIBEX equipment, Unbundled Loops).

Managed a group of highly skilled communications technicians and agents in a NOC environment.

Washington, DC

Business, Business

Specialsit 5Th Class, Avionics Maintenance Technology/Technician, Sp5

Activities and Societies: Vietnam Veteran (gunner on huey helicopter - assault helicopter company - 1st Aviation Brigade)

High School Diploma, Academics, 3.0

Activities and Societies: Athletics: soccer (2 yrs), lacrosse (2 yrs), track & field (1 yr) President: Lettermens Club (5 letters)