Jay Moss Email & Phone Number

Southeast, Midwest

South Eastern United States

Greensboro/Winston-Salem, North Carolina Area

• Responsible for the supervision and training of all field employees, establishing and implementing sales training to ensure maximum effectiveness with direct responsibility to the profitability of the operation as well.
• Responsible for profitability and quality of all residential work performed by Service Technicians, Lead Technicians, Estimators, Installers, and Installer Assistants in the field
• Develop and manage an annual department budget, overseeing all expenditures to ensure that they are in line with fiscal requirements
• Profit and Loss responsibility for Gross Profit in the areas of wages, fuel costs, parts, uniforms, etc.
• Lead Inventory investment planning, analysis, and review. Establish and maintain consistency in company inventory levels
• Develop procedures and policies involving technical protocols, sales tactics, company policies, and review them with the franchise owner

Greensboro/Winston-Salem, North Carolina Area

• Drive cross-functional teams through all stages of product development. Develop, manage and own project plans, including the communications of project statuses, issues and risks, escalating of issues as needed.
• Identify resource requirements, own lead times, hold team members accountable and mentor and coach junior staff
• Responsible for ensuring on-time, on-cost and on-specification project execution
• Leverage broad customer knowledge and customer understanding to build and manage project plans
• Utilize standardized program/project management tools across the portfolio (e.g.Salesforce, MS Project, etc.)
• Oversee project kick-off meetings to align key stakeholders to objectives, key dates and deliverables

• Responsible for the implementation and growth of personalized products offered to on-line customers on RalphLauren.com & RalphLauren.eu
• Hired, Trained, and Managed team to Develop, Document, and Implement all customization processes including Custom Embroidery, Engraving, Etching, and UV Printing
• Project Manager for seasonal launches of all personalization programs
• Successfully launched and managed 50 - 75 programs annually within four separate divisions, managing a 20 week timeline involving multiple departments with individual responsibilities.
• Managed and coordinated development of concepts; procuring necessary inventory, supplies and potential new equipment; developing new production processes; training on new processes; maximizing utilization of equipment.
• Designed, Developed, and Implemented new exclusive product categories creating $100M - $300M in incremental sales annually

Indianapolis, Indiana, United States

• Responsible for development and implementation of custom embroidery program in over 200 retail stores as well as the Lids Create Your Own website. Member of Change Control Board responsible for Sarbanes-Oxley compliance.
• Developed and Implemented program offering personalization to retail store customers
• Program covered all aspects of sales and marketing, inventory management and sustainability, as well as hiring and training store staff on operations of all systems, procedures and selling
• Trained staff on all processes in mall-based retail stores nationwide generating in excess of $25MM annually
• Teamed with programmer to develop, test, improve, troubleshoot, and launch Lids Create Your Own website
• Designed and implemented all production processes to fulfill orders placed on website

• Co-Founder / Vice President / COO Partner/Owner of Retail Chain selling licensed headwear and apparel
• Maintained all inventory and POS systems
• Trained Store Managers on operations of all systems
• Maintained all inventory reporting and sales tracking
• Installed Custom Embroidery machines and programs into corporate retail stores
• Trained staff on processes and selling