Jay Moss Email & Phone Number

Southeast, Midwest

South Eastern United States

Greensboro/Winston-Salem, North Carolina Area

Responsible for the supervision and training of all field employees, establishing and implementing sales training to ensure maximum effectiveness with direct responsibility to the profitability of the operation as well as setting and meeting sales goals and financial objectives.• Responsible for profitability and quality of all residential work performed by Service Technicians, Lead Technicians, Estimators, Installers, and Installer Assistants in the field• Develop and manage an annual department budget, overseeing all expenditures to ensure that they are in line with fiscal requirements• Profit and Loss responsibility for Gross Profit in the areas of wages, fuel costs, parts, uniforms, etc.• Lead Inventory investment planning, analysis, and review. Establish and maintain consistency in company inventory levels• Develop procedures and policies involving technical protocols, sales tactics, company policies, and review them with the franchise owner• Ensure that the proper equipment (vehicles, tablets, computers, etc.) is ordered and maintained. Additionally, document and track all company equipment and maintain signed agreement pages from responsible employees• Maintain all vehicles in good working condition; making sure all repairs, routine maintenance, and registrations are conducted as required to operate in a lawful and safe manner.• Review performance of Service Technicians, Lead Technicians, Estimators, Installers, and Installer Assistants addressing performance related issues as needed. • Review, interview, and recommend candidates for hire following all related company policies• Onboarding all newly hired Service Technicians, Estimators, Installers and Installer Assistants, including the execution of the Employee Manual, and completing all necessary forms, documents, and signature pages• Manage training program for the company including technical training for Technicians, Estimators, and Installers• Maintain and analyze sales reporting and tracking

Greensboro/Winston-Salem, North Carolina Area

Drive cross-functional teams through all stages of product development. Develop, manage and own project plans, including the communications of project statuses, issues and risks, escalating of issues as needed. • Identify resource requirements, own lead times, hold team members accountable and mentor and coach junior staff• Responsible for ensuring on-time, on-cost and on-specification project execution• Leverage broad customer knowledge and customer understanding to build and manage project plans • Utilize standardized program/project management tools across the portfolio (e.g.Salesforce, MS Project, etc.) • Oversee project kick-off meetings to align key stakeholders to objectives, key dates and deliverables • Schedule and lead project meetings • Provide regular oversight and reporting of project schedules, including dependencies and resource requirements at all stages • Communicate project status and plan variance to key stakeholders • Proactively guide teams in early identification, escalation and resolution of potential project issues & develop contingency plans • Coordinate with cross-functional global stakeholders to resolve issues/conflicts • Solicit feedback from internal customers and provide feedback to Director of Program Management Marketing ManagerDevelop and lead key strategic customer-category shopping experience roadmaps: merchandising, POS signage, etc• Develop and execute annual customer specific marketing plans and budget • Perform market and trend research, determine market potential, identify shopper needs or trends to develop shopper/customer specific marketing plan • Oversee gap analysis studies to identify opportunities to grow business with the customer via new product, assortment, merchandising, etc. • Provide category prioritization guidance to project lead • Partner with Marketing to understand category specific marketing plans and customize the plan accordingly • Provide strategy and scope direction to project lead

Responsible for the implementation and growth of personalized products offered to on-line customers on RalphLauren.com & RalphLauren.eu• Hired, Trained, and Managed team to Develop, Document, and Implement all customization processes including Custom Embroidery, Engraving, Etching, and UV Printing• Project Manager for seasonal launches of all personalization programs• Successfully launched and managed 50 - 75 programs annually within four separate divisions, managing a 20 week timeline involving multiple departments with individual responsibilities.• Managed and coordinated development of concepts; procuring necessary inventory, supplies and potential new equipment; developing new production processes; training on new processes; maximizing utilization of equipment; coordinating creative assets; collaborating with merchandising and creative teams in New York and Philadelphia; communicating to Customer Service Team, Merchandising Teams, and Facility Leadership on progress of all initiatives; and insuring programs launch on schedule• Designed, Developed, and Implemented new exclusive product categories creating $100M - $300M in incremental sales annually• Created and Developed personalization programs in partnership with Design and Production teams collaborating with teams in New York on capacities and capabilities of North Carolina Production Facility• Chosen from over 200 applicants to be one of 12 members to participate in Ralph Lauren Innovations Lab, a team developed to introduce new and innovative products to the Ralph Lauren website• Process improvements resulted in a service level improvement from an average fulfillment time of 4 days to a level of 85% of units shipped within 24 hrs• Designed, implemented, and documented processes at facilities in High Point, NC and Parma, Italy which were start-up operations with no existing programs• Implemented 5S Program into 750,000 square foot Fulfillment Center to increase safety, organization, and efficiency.

Indianapolis, Indiana, United States

Responsible for development and implementation of custom embroidery program in over 200 retail stores as well as the Lids Create Your Own website. Member of Change Control Board responsible for Sarbanes-Oxley compliance.• Developed and Implemented program offering personalization to retail store customers • Program covered all aspects of sales and marketing, inventory management and sustainability, as well as hiring and training store staff on operations of all systems, procedures and selling• Trained staff on all processes in mall-based retail stores nationwide generating in excess of $25MM annually• Teamed with programmer to develop, test, improve, troubleshoot, and launch Lids Create Your Own website• Designed and implemented all production processes to fulfill orders placed on website• Reviewed all exceptions and system changes to ensure SOX compliance and investigated any potentially problematic transactions

Co-Founder / Vice President / COO Partner/Owner of Retail Chain selling licensed headwear and apparel • Maintained all inventory and POS systems • Trained Store Managers on operations of all systems• Maintained all inventory reporting and sales tracking• Installed Custom Embroidery machines and programs into corporate retail stores• Trained staff on processes and selling• Maintained all equipmentFranchise CoordinatorCommunication point person and primary resource for all Franchisees • Consulted with all potential Franchisees to gauge interest and potential success• Ensured franchisee success by developing and overseeing franchisee training within corporate stores prior to new store launch• Trained all approved Franchisees on corporate systems and processes• Managed all new store openings on-site, consulting with franchisees • Provided Ongoing Franchisee Support