I answer swiftly to chats, including technical help chats concerning phone setup, wifi setup, tablet troubleshooting, and diagnostics, among other things.I am consistently able to multitask between 5 and 6 programs while also handling 6 to 7 chats.In addition, I ask probing inquiries to learn more about the customer so that I may make a sale.Respond to emails and inquiries from my department's other employees.

Managed multiple priorities while successfully meeting Key Performance Indicators such as: average handling time, quality, and complianceViewed challenging customer issues as an opportunity to utilize my skills to identify and analyze problems, and make independent and logical decisions; allowing me to create a win-win outcome for both the customer and QVC—while complying to the company’s procedure and policiesActively listened, asked probing relevant questions, and paraphrased by using professional verbiage in order to comprehend the customer’s complaints, wants, and needsEnsured that I had a positive and enthusiastic rapport when interacting with the customer, causing an increase in sales and loyal customers that were satisfied with my serviceTook the initiative to achieve goals and self-improvement by eagerly learning and researching new techniques for enhancing my work performanceAdapted to changes, fluctuating workloads, and demands during high call volumes, while abiding to the punctuality and attendance standards

Demonstrated my natural leadership abilities by developing effective relationships by promoting harmony and resolving any interdepartmental conflicts, so that we can work as a team that focuses on the customersAs the first point of contact, I always ensured to create a first-class business image to all callers by utilizing the available call center resources and applications in order to effectively rectify problems and inquiries relating to products, order status, and delivery timeframes--as a result, the customer dissatisfaction is minimized and I achieved a loyal and happy customer Provided direct marketing and sales support of Apple and third-party products and services to existing and new customersEvaluated and monitored the staffs’ customer satisfaction surveys and chat quality reports by analyzing their calls, phone volume, and average chat timeTrained and mentored team on products and company guidelines, while brainstorming on innovative approaches for the employees to be more efficient—which helped them in reaching their productivity goals and gaining potential customersConsistently demonstrated a strong expertise in the company’s various products and services, while suggesting options that would fit the customer’s needs; highlighted how beneficial it would be for the customer if they decided to purchase--resulting in a successful upsell/sale

Reported to each shift on time and ready to workEngaged and interacted with the customers so that they could have a positive shopping experienceAnswered customer inquiries, and directed them to the location of productsConsistently followed store procedures when handling cash, checks, gift certificates, WIC vouchers, coupons, and food stamps/EBTStocked merchandise and kept the front-end area of the store cleanReceived payments of cash from customers and employees for goods or services Managed customer traffic flow by providing speedy and efficient checkout transactions.Maintained daily tasks such as hourly store sweeps, shopping cart retrieval, and other work at slower times

Responsible for maintaining an organized work environment while prioritizing letters, forms, patient documents, and special projects—time sensitive material had precedence Utilized Word to draft letters, and Excel to review and input information for data entryAnswered inquiries, relayed patient messages, and screened phone calls to determine the most appropriate initial course of action for the caller’s needs,Took the initiative to help other departments to complete work assignmentsAssisted with Red Cross fundraisers by informing about the purpose and benefits on disaster relief and support to those in crisisCollected gift donations and pledges from contributors, and created a detailed report on the amount each donor contributedMaintained the medical database by collecting, sorting, scanning, and filing confidential medical documents into the electronic health database—while adhering to the HIPAA privacy and security guidelines