Jaylene Crosby Email & Phone Number

Liberty Lake, Washington, United States

Liberty Lake, Wa

Spokane, Washington Area

Oversee team members and loan servicing functions, post-booking stage, for Consumer and Small Business loan portfolio.

Spokane, Washington Area

Oversee team members and loan servicing functions, post-booking stage, for Consumer and Small Business loan portfolio.

Spokane, Washington Area

As a Loan Admin Specialist I perform Consumer and Small Business loan servicing functions and follow bank policies and procedures to meet compliance regulations.• Perform monetary tasks including, but not limited to, loan payments & advancements, general ledger balancing, overdraft protection, Inbox management, payoffs & payoff quotes, and assorted billingcorrections• Support management team with multiple conversion cleanup projects• Work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.

Spokane, Washington Area

• Product expert on enterprise file sharing solution. Knowledge of the product's technical workings and practical business application.• Manage a portfolio of customers and work closely with them to assure their success with the software. Develop strong relationships with customers to protect ongoing revenue stream and identify/recommend upsell/cross-sell opportunities.• Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte's service.• Drive regular account reviews with customers and provide strategies to optimize return.• Work closely with internal departments such as Customer Advocacy, to provide services required to meet customer expectations.• Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements.

Since moving to the Account Managment team in Q1 2012, I have piloted large account management through developing client relationships at multiple levels. The past two years I have been accountable for the following. • Managing strategic business reviews• Executing corporate account plans and budgets through the use of SOP’s and KPI’s• Identifying new opportunities for client growth in diverse service lines• Understand and present customer specific supply chain strategy and concepts• Vertical knowledge and expertise in Food & Beverage

Since starting with C.H. Robinson in 2007 my knowledge of the foundations of the transportation and supply chain industry has grown year over year. My entry position as a buyer gave me hands on experience with the carrier market carrying out the following tasks.• Developing carrier relationships and contacts at multiple levels• Negotiating spot market commitments with carriers (prospecting, cold calling, qualifying, and closing deals)• Converting emerging relationships into repeat business• Managing carrier expectations• Driving business reviews and meetings with carriers• Strategic carrier development to increase capacity network• Creating a supplier selection for clients• Outsourcing value with core suppliers• Understanding and presenting industry regulations and standards