Tier-2 Technical Support Engineer
Current- Working with multiple stakeholders (R&D, NOC, PM, Compliance, FinOps, Sales, merchants,payment gateways) to identify, triage and resolve issues under strict SLA
- Hands-on log investigations, reproductions and data analysis of flows spanning multipleservices and REST APIs (Postman, Kibana, Looker, DevTools, Confluence, Rapyd APIReference and Client Portal)
- API regression testing in QA and PROD post-deployment (Postman)
- Ticket management in Salesforce (merchants) and Jira (R&D)
- Leading troubleshooting Zoom sessions with commercial customers and payment gateways.
- Conducting internal knowledge transfer