Jaylin Williams Email & Phone Number

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfactionManaged a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolutionBuilt rapport with customers through active listening, empathy, and personalized interactionsResolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutionsCollaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customersMaintained detailed records of all customer interactions in CRM system for future reference and analysisHandled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficientlyProactively followed up with customers after issue resolution to ensure their satisfaction was maintainedManaged escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

Handle customer questions and resolved customer technical issues.Handle customer inquires by driving first call resolution, this includes hardware, software, networking, and interactions with host computer ios and applications.Provided information about products and services.Worked with other departments as necessary, to resolve customer issues.Establish relationships key decision-makers and other high valued prospects.Kept customers up to date on new technological developments, put together ideas and reports for technical items, assure that sales goals are met regulary.

Greenville, South Carolina, United States

Operated the cash drawerProcess exchanges, refunds, customer transactions and ordersStocked selvesAssisted customers in finding itemsResolved customers complaintsGreeted customersRang up purchasesDaily salesShip to storeProcessing Unloading and loading trucks