Jay M. Email & Phone Number

Noida, India

Key Responsibility at Ipraxa:-Responsible for project management, scheduling & delivery-Handling all customer related issues and ensuring maximum customer satisfaction-Regularly interact with existing clients and accountable to prospective clients -Presenting & demonstrating compelling web and mobile solutions to clients via the phone, email, live chat or video call-Attracting potential customers by answering product and service questions, suggesting information about the product and services-Drive awareness into the account base through regular email campaigns and drive attendance to live and online seminars-Executing strategic call & email campaigns around upgrades & legal compliance initiatives-Ensuring the proper implementation of our standard practices and processes-Maintaining up-to-date knowledge of Ipraxa competitive positioning in the marketplace-Providing technical and payment related support to clients and understanding new payment methods-Communicating and collaborating cross-functionally with internal departments to maintain a seamless process and drive revenue for the Ipraxa-Proactively resolving service-related issues by clarifying the customer's complaint and formulating the best solution to the problem

Noida, India

My Key Responsibilities at CreativeWebLogix:-Build and maintaining strong, long-lasting relationships with new clients and leading team productivity-Manage and execute processes and tools for the growth of CreativeWebLogix-Develop marketing strategies for CreativeWebLogix's clients-Responsible for execution and timely delivery of projects/tasks according to clients' needs and objectives-Managing client expectations on all aspects of satisfaction-Assist with challenging client requests or issue escalations as needed-Develop monthly reports and monthly marketing plans for CreativeWebLogix and its clients-Coordination with all the internal teams for project execution-Serve as a key point of contact for all customer account management matters-Collaborate with sales team to identify and grow business opportunities-Develop new business with existing clients and/or identify areas of improvement to meet sales quotas-Leading, training, and managing other members of the account management team and dealing with any issues that may arise-Achieving high sales targets and goals while motivating other account executives to do the same-Giving sales presentations to high-level executives-Feeding back all suggestions for improvement and market research to senior staff

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General