Customer Delight Manager
CurrentKey Responsibility: -Responsible to handle clients' technical queries-Providing the best possible solutions to clients' specific business requirements-Responsible for project management, scheduling & delivery-Attracting potential customers by answering product and service questions, suggesting information about the product and services-Drive awareness into the account base through regular email campaigns and drive attendance to live and online seminars-Handling all customer related issues and ensuring maximum customer satisfaction-Regularly interact with existing clients and accountable to prospective clients -Presenting & demonstrating compelling web and mobile solutions to clients via the phone, email, live chat or video call-Executing strategic call & email campaigns around upgrades & legal compliance initiatives-Ensuring the proper implementation of our standard practices and processes-Communicating and collaborating cross-functionally with internal departments to maintain a seamless process and drive revenue for the iPraxa-Proactively resolving service-related issues by clarifying the customer's complaint and formulating the best solution to the problem-Maintaining up-to-date knowledge of iPraxa competitive positioning in the marketplace-Providing technical and payment related support to clients and understanding new payment methods
