Jari (Jay) Mattila Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Create, implement, and oversee a workplace hospitality program, and team of 40 community managers, concierges, receptionists, and hospitality aides, as well as partnerships with multiple vendors, for client’s 8 offices.
• Build and manage client relationship and scope of services with on-going consultation ensuring that team’s performance exceeds clients’ expectations.
• Transform client’s workplace into a more productive and enjoyable environment by introducing a one-stop hospitality service capable of addressing any employee needs, such as conference room reservations, catering.
• Develop strong relationships with all other vendors serving client, including JLL and Swiss Post Solutions, to ensure alignment of services and fluid communication between various vendor teams.
• Roll out new projects and programs to national team, follow up to clarify expectations, and ensure execution. This includes daily service quality checks and data collection processes of business activity such as.
• Support and coach 7 direct reports and their teams regarding all concerns and questions, such as customer communication content and tone, HR issues, and public speaking.

Basking Ridge, New Jersey, United States

• Managed an executive reception team serving client’s senior leadership, including CEO, his directs, and approximately 60 Senior Vice Presidents.
• Responsible all hospitality needs for resident executives, including space reservations, escorting guests, coordinating catering, and planning meetings and events.
• Oversaw the team answering client’s corporate phone lines and the direct phone lines of key executives. Creating and developing call handling processes.
• Partnered with client’s leaders to create a cohesive and heightened hospitality experience throughout client’s various office campuses and buildings.
• Consulted and planned events for global webcasts and other large events produced at client’s corporate venues. Direct logistics crews for appropriate room setups and partner with catering directors.
• Transformed client’s employee arrival, departure, and workday experience. Accomplish this by creating and executing creative programs such as Hearty Hello Mondays arrival experience and the Always Positive email.

Basking Ridge, New Jersey

• Managed concierge and lobby greeter teams serving client’s daily employee and visitor population of up to 6000.
• Responsible for all concierge services including guest arrivals, conference room reservations, and coordinating catering.
• Built strong relationships with all campus vendors, including security, building facilities team (Cushman & Wakefield), cafeteria teams, and housekeeping personnel and management.
• Elevated the level of hospitality/customer experience by at the office campus visitor center with upgrades including a team of greeters, arrival mints, departure trail mixes, and the Why Get Soaked?-umbrella program.
• Designed and developed a streamlined Long Term Reservation program for client’s facility of hundreds of conference rooms to improve workplace effectiveness. This required establishing guidelines for reservation.
• Oversaw the operation of Client’s internal transportation system of multiple shuttle busses, including management of reservation system, ticketing, check-in procedures, and communication with transportation vendors.

Basking Ridge, NJ

• Ensured an above and beyond resident experience for Verizon’s executive team, including CEO, his direct reports, and their guests. This included welcoming all employees and visitors to Verizon’s executive suite.
• Led and customized monthly virtual training sessions for Company’s national team of concierges.
• Consulted and handled conference room reservations / check-ins / cancellations for client’s top tier management.
• Answered calls on client's overflow corporate phone lines and manage upset customers in a calm manner.

New York, NY

• Managed reservations for customers re. check-ins / cancellations for conference rooms and other work spaces.
• Provided area information, directions, and dining recommendations for customers and their visitors.
• Directed Room Set-up and add-ons of furniture and AV equipment for events.

New York, NY

• Created and launched a private tour company, and managed all aspects of operation. This included designing company website, consulting customers on hotels and itineraries, and conducting tours and handling billing.
• Developed a unique first-class through-trip guest service which included pre-trip planning consultation and post-trip follow up to ensure an unforgettable travel experience for each customer.
• Marketed business by establishing industry contacts, writing articles to travel websites and magazine, utilizing social media, and consulting related businesses.
• Designed detailed private tours in metropolitan NYC covering landmarks, cultural institutions, architecture, prominent New Yorkers, and sharing parts of host’s own life in order to personalize the content for added.

New York, NY

• Managed client’s music publishing enterprise of over 250 global brands and several internationally distributed programs, including As The World Turns and Guiding Light, generating over 2MM in annual revenue. Served as.
• Doubled Client’s global earnings from performance royalties within one year by developing and solidifying enduring partnerships and fail-safe monitoring procedures.
• Sourced, evaluated and selected top-tier team of global publishers and cultivated their relationships with advertising agencies to expand the global reach of Client’s music publishing enterprise.
• Earned a reputation as Client’s primary “go-to” for music and entertainment questions. Trusted by senior executives to negotiate on their behalf for music-related issues.
• Proactively identified and minimized risks on potential global copyright infringements. Negotiated win-win resolutions saving millions of dollars in prevented lawsuits on music used for brands such as Olay, Crest.
• Increased Client’s ownership and control of music used in advertising campaigns, which streamlined spending and tightened security regarding usage rights.

New York, NY

• Scored episodes of the program by selecting and placing scene-appropriate music from the show's library of thousands of musical cues.
• Supervised the final edit and mix of each episode regarding underscore/background music.
• Thrived within deadline-intensive and high-pressure setting, earning consistent praise for delivering thoughtful scores and new compositions highlighting the emotional impact of dramatic scenes.