Jason M. Email and Phone Number
Jason M. work email
- Valid
- Valid
Jason M. personal email
I am a seasoned IT leader at Systal Technology Solutions, where my greatest satisfaction comes from devising and implementing strategies that tackle business and customer challenges. My approach is always guided by data, technology, and a clear vision of the end goal.With a lifelong passion for technology, I've journeyed from the technical trenches as a network engineer to the strategic heights of management. Along the way, I've cultivated a reputation as an "IT geek" - a label I wear with pride. My career success is a testament to a focus on business objectives and vision, rather than merely meeting delivery deadlines. I have the privilege of leading and working alongside incredibly talented teams, and I thrive in environments that require swift and decisive adaptation.Throughout my career, I've embraced various roles, including Network Engineer, Service Lead, Service Operations Manager, Lead Operations Manager, and Global Operations Manager. Each position has honed my ability to align, lead, and grow extraordinary technical teams. I foster a winning mentality, always driving from the front, supporting, motivating, and inspiring those around me. I believe in creating a collaborative environment that nurtures innovation and welcomes ideas from everyone.I am a proponent of direct responsibility and personal growth. As a quiet, resilient leader, I prioritise adding value through my contributions and consistently strive to surround myself with people who inspire me to be better. My personal growth is fuelled by engaging with immense talent and tackling diverse challenges head-on. In moments of adversity, I remain patient, calm, and controlled, with a focus on making first-class decisions.Beyond my professional endeavours, I have a range of personal interests and passions that keep me energized and balanced. I believe that this holistic approach to life not only makes me a more effective leader but also a more empathetic and trustworthy individual.Please reach out if you want to explore how we can drive success together through innovative solutions, strategic thinking, and a shared love for technology.
Systal Technology Solutions
View- Website:
- systal.co.uk
- Employees:
- 143
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Global Operations LeadSystal Technology Solutions Oct 2022 - PresentGlasgow, Scotland, United Kingdom -
Lead Operations Manager At Systal Technology SolutionsSystal Technology Solutions Jan 2022 - Oct 2022Glasgow, Scotland, United Kingdom -
Service Operations ManagerSystal Technology Solutions Oct 2019 - Jan 2022Glasgow, Scotland, United Kingdom• Efficiently managed all key operational tasks and responsibilities, consistently delivering high- quality outcomes.• Successfully supported Managed Service accounts, transitions, business initiatives, and global expansion efforts, achieving a high level of service excellence.• Advocated for change, process improvement, and service excellence, leading to a 20% increase in operational efficiency.• Drove efficiency, excellence, and continuous improvement, resulting in a 15% reduction in incident resolution times.• Led and developed outstanding individuals and technical teams, maintaining a 99% response and resolution SLA.• Promoted innovative thinking, fostering a creative, collaborative, and productive environment that led to a 20% increase in team productivity.• Ensured all work was of exceptional quality, results-driven, and aligned with both client and business objectives, achieving a 97% BAU and Project success rate.• Exemplified role model behaviour, consistently working in line with our business values and contributing to an improvement in team morale. -
Service LeadSystal Technology Solutions Oct 2018 - Oct 2019Glasgow, United Kingdom• Served as the key interface between all Key Stakeholders.• Led and managed technical tower leads, senior engineers, remote engineers, and analysts, acting as an escalation point when needed.• Supported all accounts under our Managed Services Team, ensuring high service standards.• Delivered attendance and performance management in line with company policy.• Identified and addressed training and development needs for individuals and teams, including induction programs.• Successfully managed NOC Analysts (Level 1) and Network Engineers (Levels 2 & 3), consistently maintaining response and resolution SLA above 99% and achieving over 98% success in change implementations by ensuring efficient targeting and resolution of priority incidents.• Administered key account ISEC and internal compliance activities. -
Network EngineerSystal Technology Solutions Aug 2015 - Oct 2019Glasgow, United Kingdom• Project enginner, establishing, and providing technical solutions • Producing configuration and installation documentation• Liaise with vendors, Service and Project management and various IT personnel to establish problem resolution• Reviewing (LLD) Low Level network design, specification, and configuration• Troubleshooting network problems, establishing root cause• Plan, Manage and Implement network changes in accordance to change management policies• Providing technical support• Monitor performance and ensure system availability and reliability -
Sso Project Support TechnicianNhs Greater Glasgow And Clyde Feb 2015 - Aug 2015• Application deployment using SCCM• Application profiling• Bulk domain user account creation• User enrolment & training• Independently and successfully troubleshooting and resolving technical problems• Active Directory Support• Troubleshoot and resolve any issues that arise• Acting escalation point for project support engineers• Technical analysis & escalation where required• Technical documentation & asset report compilation• Design and Production of E-Learning Material -
Technical Support AnalystIbm May 2014 - Feb 2015• Appreciation of Service Level Agreements (SLA’s)• Documenting support procedures and fixes• Documenting all issues into the relevant systems and ensure that these are resolved within SLAs• Producing and maintaining technical documentation• Support remote sites via remote control utility (Citrix)• Supporting Microsoft Office applications, particularly Outlook, in Office 2010• Systems Administration - Windows XP/ 7• Supporting bespoke customer applications• Local/Network Desktop and Printer support• Mobile Device Management • Active Directory Support• Independently and successfully troubleshooting and resolving technology problems• Investigating, Diagnosing and Solving Software and Hardware faults• Strong written and Oral communication skills (All Organizational Levels)• Flexible to rapidly evolving customer needs and Issues -
ForemanR Davidson Feb 1999 - Oct 2005Hill Of Brathens, Glassily, Banchory, Aberdeenshire, Ab31 4Bw• Staff motivation/ Development – manage teams/monitor and report performance• Quality control – monitor work/materials/tools and equipment • Manage task/project – enforce safety procedures/task delegation/problem solving
Jason M. Skills
Jason M. Education Details
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Anniesland CollegeComputer Networking And System Support
Frequently Asked Questions about Jason M.
What company does Jason M. work for?
Jason M. works for Systal Technology Solutions
What is Jason M.'s role at the current company?
Jason M.'s current role is Global Operations Lead at Systal Technology Soloutions.
What is Jason M.'s email address?
Jason M.'s email address is ja****@****l.co.uk
What schools did Jason M. attend?
Jason M. attended Glasgow Caledonian University, Anniesland College.
What are some of Jason M.'s interests?
Jason M. has interest in Children, Going To The Gym, Politics, Technology, Environment, Education, Science And Technology, Music, Great Food, Human Rights.
What skills is Jason M. known for?
Jason M. has skills like Cisco Nexus, Infrastructure Security, Cisco Technologies, Group Policy, Sccm, Citrix, Active Directory, Computer Hardware, Converged Communications, Windows, Network Infrastructure, Operating Systems.
Who are Jason M.'s colleagues?
Jason M.'s colleagues are Dave Mack, G. Ibrahim, Josef Juráň, Sandhya Jayakumar, Francesca Navone, Nick Stephen, Sheikh Ahmad.
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