·Provide supportive and empathic environment for successful resolution of client’s crisis through crisis intervention and education with program client.·Provide supportive and crisis education to clients, families and significant others·Educates clients on their mental illness and/or situation and teaches effective ways to maintain in the community·Develop and assist clients in implementing individualized treatment plan goals·Assist clients in preparation of meals and… Show more ·Provide supportive and empathic environment for successful resolution of client’s crisis through crisis intervention and education with program client.·Provide supportive and crisis education to clients, families and significant others·Educates clients on their mental illness and/or situation and teaches effective ways to maintain in the community·Develop and assist clients in implementing individualized treatment plan goals·Assist clients in preparation of meals and areas of daily living skills·Assist in self-administration of medications per CSU Medical Guidelines policy and established by physician orders and according to professional and SCI guidelines·Facilitate group activity/discussion as assigned·Keep director updated on clinical/behavioral issues that my need additional intervention·Provide coverage for hotline services including telephone assessments and crisis management services to callers including decisions to involve Emergency Medical Personnel·Complete admission and discharge planning with residents·Complete all necessary paperwork and documentation·Arrange transportation for clients through family or CPST services·Maintain interior and exterior of facility Show less

Transcribe English-spoken dictation, usually in the form of interviews, radio broadcasts and narratives.

·Answer main line, respond to emails and written correspondence, and take messages.·Draft correspondence, memos, forms, and run reports.·Open mail, date stamp and direct to the appropriate department, and prepare mass mailings. ·Create databases and maintain mailing lists.·Maintain office supplies and maintain office equipment by performing minor maintenance.·Perform accounts payable and accounts receivable on Quickbooks. ·Assist with harvesting honey from hives… Show more ·Answer main line, respond to emails and written correspondence, and take messages.·Draft correspondence, memos, forms, and run reports.·Open mail, date stamp and direct to the appropriate department, and prepare mass mailings. ·Create databases and maintain mailing lists.·Maintain office supplies and maintain office equipment by performing minor maintenance.·Perform accounts payable and accounts receivable on Quickbooks. ·Assist with harvesting honey from hives, wearing protective gear and using safe techniques.·Assist with filling orders and preparing them for shipping. Show less

Reviewed and revised hospital patient-centered policies for HFAP compliance;Performed trend analysis on patient satisfaction surveys and presented to Senior Leadership that led to an improved customer experience;Developed and implemented an improved complaint-managed system using Lean Six Sigma methodologies;Created scorecards and metrics for HCAHPS analysis;Provided resolution to discharged patients by displaying exemplary customer service.

Drafted memoranda based on collected documents and facts in cases for attorneys to review and determine suitability to sit for the NCLEX, and to be licensed with or without restrictions;Analyzed nursing exam applicants’ criminal backgrounds to determine whether further research was needed into applicants’ histories; Researched criminal cases, obtained court documents and police reports to build a case file for each applicant and ultimately draft a memorandum to accompany the file when… Show more Drafted memoranda based on collected documents and facts in cases for attorneys to review and determine suitability to sit for the NCLEX, and to be licensed with or without restrictions;Analyzed nursing exam applicants’ criminal backgrounds to determine whether further research was needed into applicants’ histories; Researched criminal cases, obtained court documents and police reports to build a case file for each applicant and ultimately draft a memorandum to accompany the file when submitted to attorneys; Presented applicants’ cases before the Board, in attorneys’ or case managers’ absence, to determine possible discipline; Coached co-workers and supervisors to increase positive customer experiences, which lead to increased satisfaction because applicants and other callers were educated about the process and understood delays or the need for additional documents. Show less

Analyzed Ohio’s judiciaries’ Financial Disclosure Statements to ensure compliance; Prepared documentation for orders, entries, correspondence and legal documents for active attorney discipline cases; Managed Board Meeting agendas, documented minutes and action items; Implemented electronic scanning technology to e-mail documents promoting paperless storage

Created pleadings, documents and correspondence for management approval; Demand management for up to four attorneys including travel, event planning and meetings; Transcribed dictation into document form.Provided services for Bricker & Eckler, LLP, and for the Supreme Court of Ohio.

Examined medical records for relevancy and suitability for submission to the SSA and BWC; Filed motions and appeals with the SSA and BWC; Scheduled appointments for clients with BWC approved physicians for Independent Medical Examinations; Applied knowledge of the Social Security Administration and social services to better assist clients.

Managed over 700 client accounts, processed A/R and A/P; Initiated individual client counseling sessions to improve client relations;Planned, managed and executed the site relocation of the company;Implemented process improvement initiative to use virtual space for electronic document storage, saving company money in man-hours searching for physical documents;