·Answer a crisis hotline and use soft skills to actively listen to callers to guide them through their situations. ·Conduct admissions and discharges of clients from the Crisis Stabilization Unit (CSU) and adhering to applicable protocols.·Search public court databases to view clients’ criminal histories to better understand them and prepare for possible negative behaviors.·Spend time with clients talking to them about their needs and wants, and offering resources and assistance to meet their goals. ·Manage conflict between clients by utilizing defusing techniques and actively listening to their needs.·Reinforce rules of the house (CSU) when there is a challenge by standing my ground and making it clear policies and procedures will be observed and followed. ·Conducting hourly bed checks at night to ensure clients are sleeping and they are safe. ·Supervise clients’ self-administration of medications. ·Act as a liaison between hospitals and licensed social workers who are asked to conduct interviews with patients to determine if they should be admitted to a hospital or a facility. ·Observe HIPAA rules when transmitting patients’ documents to various destinations.

·In a paralegal capacity, I investigated nursing exam applicants’ criminal backgrounds; reviewed confidential reports and information.·During my tenure with the OBN, my boss, an attorney, was on a leave of absence for medical reasons for approximately 3 months. In that time I assumed some of her duties that did not require a license, including presenting applicants’ cases before the Board to determine possible discipline and ability to sit for the NCLEX. I had to prepare each cases' materials carefully and in the order I would speak to the Board. This was very difficult for me as I feared public speaking. I wrote main speaking points, maintained my composure, made sure to speak loudly enough and made eye contact with my audience. Following my first speaking experience my department's director advised that I did well and she looked forward to my next presentation. ·Spoke with applicants to better understand the underlying circumstances surrounding the events that led to their involvement with law enforcement. Occasionally such conversations would become tense and difficult. I maintained professionalism, objectivity, allowed the applicant to vent, validated their emotions and thoughts, and provided feedback regarding the Board's possible positions on their ability to sit for the NCLEX. In addition, I explained the process by which the attorneys I worked with would arrive at their decisions, and whether further review by the Board might be necessary. ·Researched criminal cases through Courtview, obtained court documents and police reports.·Drafted evidence summaries for attorneys’ review and kept very organized documents within case files.·Utilized a set protocol to clear applicants to test when there were minor and/or older criminal convictions.·Used Macintosh operating system, Filemaker, E-License (CAVU), and Microsoft Word.

·Drafted orders, entries, correspondence, subpoenas, and miscellaneous legal documents.·Answered the department's main line and spoke with the general public. I assisted callers by finding phone numbers and addresses of the entities for which they were trying to reach, provided callers with guidance on who they should contact regarding their concerns and how to file a complaint against an attorney in Ohio based on their location within the state. ·Reviewed complaints filed with my department by bar associations or the Supreme Court's Disciplinary Counsel to ensure the headings, format, citations, and signatures were complete and in line with the Supreme Court's requirements. ·Reviewed Ohio’s judiciaries’ Financial Disclosure Statements for compliance. ·Prepared materials for Board meetings; Recorded Board meeting minutes; Drafted minutes into a report to be approved by the Board director and distributed to Board members, other interested parties and published on the Supreme Court's website. ·Introduced electronic scanning technology to e-mail documents, and utilize paperless storage by working with the IT department.

Spoke on the phone with clients, prospective clients, the Bureau of Workers Compensation (BWC), the Social Security Administration (SSA), Administrative Law Judges' staff, attorneys from other offices and opposing attorneys and their staff.Conducted new client intakes and brought in the appropriate attorney when completed to speak with the new clients.Ensured new clients signed the Attorney Fee Agreement after the attorney explained the same.Filed documents and forms with the BWC and the SSA.Ensured clients' BWC forms were kept current in order for them to receive medical care and income.Filed appeals with the Industrial Commission and SSA while maintaining vigilance of tight deadlines.Obtained clients' signatures on various documents before the office's notary.

Filed documents with the Social Security Administration and Veterans' Administration to establish First C.O.R.P. Services as beneficiaries' representative payee.Cooperated with case workers and social services agencies to produce documents as needed such as utility bills, prescription receipts, SSA or VA award letters, and residential lease agreements.Advocated for clients with utility companies, landlords, and the SSA concerning overpayments and underpayments.Managed and defused difficult and occasionally hostile conversations with clients in person.Met with clients privately in office as needed to adjust their budgets.Placed documents, paid bills, and clients' signed check receipts into their individual files after scanning them into the electronic database.