Jay Milton Email & Phone Number

Eden Prairie, Minnesota

• Predict emerging customer needs and develop innovative solutions to meet them
• Participate in the development of overall business strategy
• Develop and manage business plans to achieve key objectives
• Leads multiple projects to achieve key business objectives
• Direct cross-functional and/or cross-segment teams
• Deploy and maintain Applications/Systems

Eden Prairie, MN

• Management and administration of multiple IT Functions, Managing general operations which are specific to Agile Transformation and Product Implementation
• Coordinate, supervise, and is accountable for the daily activities of business support, technical and production team
• Complete assigned, complex or long-term projects within budgetary and scheduling guidelines
• Set's priorities for the team to ensure task completion
• Develop plans to meet short-term objectives
• Identify and resolve operational problems using defined agile processes, expertise and judgment

Richfield, MN

• Manages and directs the day-to-day activities of the hardware asset team and serves as the primary point of contact for all end user hardware-related requests.
• Proficiently carried out IT projects from conception to completion the projects from starting to finishing and adeptly oversaw the projects across all phases of developmentFull life-cycle asset management process.
• Use of industry best practices to implement asset management processes and tools.
• Responsible for developing project plans, schedules, communication plans, scope change documents, coordinating resources, and managing day-to-day tasks to implement asset management.
• Builds and maintains an accurate inventory of all assets used within End User IT.
• Monitor and enforces processes and procedures to ensure all IT asset requests are approved and tied back to inventory prior to request being filled.

Richfield MN

• Diagnosed and repaired software and hardware related issues by coordinating user setups, installations and upgrades
• Provided end-user support via multiple communication methods (Phone, Email, Ticketing, Remote, and desk-side).
• Analyzed and interpreted test data to verify system performance which involved testing facets of software application functions and operations
• Provided input to Level 3 support/engineering on creating and maintaining ongoing solutions for the environment.
• Served as Point of Contact with leads and engineers of other teams to communicate issues and assist in creating solutions.

Blaine, MN

• Created team strategies and established project scopes of work; communicated project deliverable time frames and benchmarks to clients:
• Responded to queries in a timely and accurate manner and resolving queries to the user’s satisfaction of over 13 stores as a specialty coach/trainer for the market.
• Acted as the first point of escalation for all IT & technical queries. Responsible for diagnosing & resolving hardware, software & end users problems.
• Spearheaded the recruitment, performance check-in and training for employees in their areas of expertise such as client interactions, computer networking, computer repair, and operational reports.
• Created and maintained documentation as it relates to system configuration, training, process improvement, and service records.

• Responsible for defining computer system security requirements including mainframe, workstations, and personal computers:
• Maintained a wide range of computer hardware and software programs. Identified and reported budgetary implications of client projects and upgrades.
• Troubleshot and maintained a variety of networking devices and infrastructure in the field and in client’s homes; regularly diagnosed and repaired hardware, software, and wide variety of system issues.
• Installed and configured operating systems and other software and routinely tested installed software for glitch detection and other issues.
• Developed and implemented company policies, technical procedures while preserving integrity and security of company data, reports, and access information.

My responsibilities included being a In-Home Field Technician. I managed routes and repaired computers and technology for clients on the go. I also helped assisting and training the in-store team for both pre and post sales support.

Baxter, Minnesota

My responsibilities included assisted customers within the day to day operations, I provided initial contact with clients and check in products for service. I also performed testing and repairs in effort to resolve client needs and service solutions. In addition, I facilitated in-store sales, upgrades, installations and service.