Nikia Jack Email & Phone Number

United States

Served as a Senior Project Manager helping in advancing the vision of clinical integrity and health stewardship, collaborating across the UHG enterprise to solve shared health and clinical quality priorities.

•Established customer loyalty for Apple products through customer interactions•Supported peers in assigned impact projects to help drive team to success•Played an integral part in the training and development of new associates by developing their technological knowledge and customer service skills•Mentored colleagues around quarterly initiatives to achieve higher levels of contribution and success•Maintained foremost knowledge of new products to share and inspire internal and external customers•Facilitated one off internal training sessions for continued learning

•Created interactive and engaging presentations and activities for training purposes•Ensured healthy learning environments for internal customers through training's catered to multiple learning styles•Supported cross functionality through conference calls, meetings, and touch bases with peers across the market•Provided one-on-one training's to both leadership and store team through group workshops regarding new products, policies, and procedures•Worked with higher management to manage and measure work by motivating, inspiring, and leading teams to achieve goals and exceed results•Ensured group collaboration through training, sharing best practices, and role modeling performance•Facilitated Market Core - market wide training's for the DMV Market (DC, Maryland, Virginia) •Provided leadership and feedback to over a group of 15+ focused on the training and development of internal employees•Used Keynote, Pages, and Numbers to produce, maintain, and divulge training materials across the DMV market.

•Enriched lives by offering exceptional sales experience in matching customer needs to products and service ownership. •Provided expert product knowledge and service information•Troubleshooted software and iCloud issues•Provided personal setup for all new devices and software •Mentored new hires and provided additional training following their transition to the sales floor

•Identified internal recruitment challenges on how to better predict future talent pipeline, test their skillset early in their college career, and continue to build Optum’s brand on college campuses through OMP (Operation Mission Possible). •Worked with a team to create a three prong solution to help solve this problem. Presentation was delivered across two rounds in front of Advisory Board/Optum Executives. Our team was the winner of this cohort and are currently assisting in the solution execution process. •Created reports on member usage of products and services to support member interaction. •Recruited members to annual national meeting series. •Assisted with new member on boarding process. •Entered data into Salesforce database to track key performance metrics and member interactions. •Attended account planning sessions to take notes and get strategic direction on outreach. •Own calendaring, logistics, and administrative responsibilities for internal cross departmental meetings. •Confirmed member attendance, own calendar invitations and prepare and/or edit materials such as research presentations, sales and renewal materials and meeting agendas for member interactions and meetings. •Executed on outreach strategy and schedule in-person and phone meetings with member executives as they relate to the renewal process.

• Documented clinical interactions between physicians and patients (includes but is not limited to patient medical history intake, history of present illness, physical exam, and disposition)• Recorded critical care time, progress notes, and consultations• Reviewed emergency medical records for proper and complete documentation• Tracked, alerted, and reviewed completed diagnostic studies with physicians (such as CT scans, X-Rays, Ultrasounds, and EKGs)

•Operated as the Manager on Duty in the absence of a manager•Directed and supervised employees and engaged in separate transactions•Managed client service issues with solution driven results•Issued approvals for desk transactions as well as opening and closing the store•Directed and supervised employees and engaged in separate transactions

Arlington, Va

•Expertise in the development of a clientele•Built and maintained new/existing client relationships and client book.•Maximized sales through proactive client outreach and appointment selling•Demonstrated strong selling skills and high service levels•Built strategic relations within the community to generate business opportunities•Built strong relationships with clients as a brand ambassador of the company•Communicated client feedback to store manager and assistant manager to elevate client service and sales

Washington D.C. Metro Area

•Filed and typed all client documentation and processed new client profiles into the system. •Created healthy guidelines along with CEO for new and existing clients.•Checked clients in and out of their training sessions daily.•Maintained a clean and inviting environment for guests and clients.

•Consistently provided an exceptional client experience. •Recovered and replenished the store, executed merchandising directives and maintained visual merchandising presentations.•Understood the cultures and ensured compliance with all Values & Behaviors, as well as store operational standards.•Maintained a clean store environment.

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: National Council of Negro Women, Jewels Inc. Mentor, Howard University Student Association Office Assistant.

High School Diploma

Activities and Societies: Student Government President, Student Government Reporter, Ladies of Distinction Treasurer, Volleyball.