A multi-disciplinary CRM expert with over twenty five years of technology experience who has successfully delivered professional services working for a "big 4" since 2004 and Oracle Corp for a further 5 years prior. Extensive experience in client facing roles have required him to be engaged to successfully deliver during the full project lifecycle in a wide range of roles and whilst maintaining stakeholder relationships at all levels.A business focused technology professional with a proven track record of executing roles to manage large/small teams in a variety of onshore/offshore mix delivery models using agile or waterfall methodology to provide value added delivery for high profile enterprise wide transformation programmes. Jay's experience spans a large range of clients to implement market leading CRM and digital technology and for the following industry sectors; Financial Services, Media and Entertainment, Consumer Goods, Pharmaceuticals, Health Care, Telecommunications, Utilities and Public Sector. Key Skills: Business Analysis and Requirements Definition, Salesforce.com, CRM (Sales, Service, Marketing) Solution Architect, Customer Experience, UX Design, Project Management, Stakeholder Management, Strategy, Business Architecture, Data Architecture, Data Analysis/Migration, Reporting & Analytics, Systems Integration, Performance Testing, Technology Delivery.