Delivering work-based Apprenticeships to learners including Business Management, Business and Administration, Customer Service and Functional Skills in English, Mathematics and ICT. Recruiting, managing and motivating learners, driving them to achieve their qualification in the timescales specified, while promoting and safeguarding the welfare of young people and children. Demonstrating a passion for high standards and effective communication, planning and organisational skills. Support the learning process through flexible learning units, Ask ELLE and facilitating workplace on the job training as required.Planning the assessment process with learners and employers – observe, record assessment, feedback and complete all documentation.Throughout learner qualification, provide information, advice and guidance and maintain paperwork to the required standard.Live by First4Skills cultural and brand values.

Managing a Training Assessor (TA) team and verification (standards and timescales) of Training Assessor work to ensure the effective delivery of learning programmes.Key tasks and responsibilities to deliver the WOW! experience promoting and safeguarding the welfare of children and young people.Conducting regular agreed field observations of TAs and that TAs undergo continuous professional development (CPD).Ensure TAs provide their caseload of learners with information, advice and guidance to successfully complete their qualification and standardise whilst monitoring learning programme delivery (verification) ensuring that the Key Learner Processes are adhered to and regional Quality Plans are achieved.Manage accurate and effective completion of all documentation to ensure contractual requirements along with recruit, manage and develop TAs.Attend meetings and working groups as required (eg occupational focus groups) and conduct regular TA team communication meetings.Ensure timely completion of monitoring activities and that registration and certification documentation is completed correctly and on time. Manage performance issues with TAs (inc probationary and disciplinary reviews) to ensure The People Journey is followed, monitor and control colleague holidays and absence levels with region's People Manager.

Responsible for a small group of colleagues where strict deadlines have to be met.Proving design, content and graphics featured on the company’s website and email marketing, making sure all aspects of the site is up to date and that content released is correct and delivered on time utilising the tools available. Awareness of sale and margin budgets to help maximise company profit and contribute to innovation and creativity.Researching, creating and reporting detailed analysis of customer behaviors and spending patterns which were presented to the company’s board members. In depth understanding of Microsoft applications, Enterprise Manager on SQL, Google Analytics, hitwise and various other software.Managin key relationships with key partner portals including those responsible for Maplin’s Pay Per Click campaign, affiliate management and strategies on Search Engine Optimisation.Other responsibilities included handling the purchase orders, holiday entitlement, health and safety, probations, disciplinary and sickness, recruitment, plan, produce and release procedures and developments, create online reporting tools and other ah-hoc administration. Customer and third party business interaction was also essential where key objective was to represent the company in a professional and respectable manner and provide timely and accurate information.

Handling inbound and outbound calls to customers and third party companies .Prioritise and liaise with customers and colleagues to help resolve issues raised and place telephone, fax and mail orders within a 24 hour deadline. Administrative duties, including computerised and handwritten KPIs for the contact centre, answering customer’s letters and emails, filing of paperwork, handling of cheques and cash and any other requests which were required.