Staff & resident support for I.T (software use) & general activities

Network Team Co-ordinator and Level 2 Engineer.

• Coordinating and supporting the integration of a 3rd party supplier.• Technical investigation and scoping towards delivery of 3rd parties own dedicated network solution.• Planning and supporting 3rd parties’ desktop solution to deliver a viable support package. • Planning cross platform / cross domain print scan solution for local MFD usage.• Assisting users with initial integration, providing 1st & 2nd line technical support to end users. • Defining a catalogue of services and SLA documents for two alternative proposed solutions.• Stakeholder Management, Integration Management, Resource planning, Risk Analysis. • Creation & Maintenance of Project Brief & Risk log.

• Onsite support for a major airline’s LAN/WAN and Voice network, diagnostics, break fix, hardware configuration and project related moves and changes.• Meridian basic configuration for analogue & digital telephone extensions.• Cisco switch and router configuration, remote management and reporting• Providing 3rd party access and co-ordination for break fix, also for instigation of quotes relating to additional infrastructure, power and equipment relocation.• Out of hours support, local & remote management of faults, onsite support for planned outages and building works, attending sites in unsocial hours for management of projects, faults and resolution.• Documentation for local sites infrastructure and project design of customers replacement LAN • Additional resource to Desktop Support, fault diagnostics, image creation and build documentation.• Managed major relocation project for entire LAN/WAN and Voice infrastructure within Terminal 1 and all back office locations - landside and airside affecting over 300 end users• Emergency planning, risk analysis & management of critical business affecting flood issues within client’s comms room (sewage) and offices to prevent unscheduled downtime and loss of business. • Travelled to U.K, European & International sites for projects, investigations & fault resolution.• Project scoped requirements for new International destination in Mumbai, including negotiating with 3rd parties for Sales offices and Airport office cabling, hardware and support.• Supported project moves for departments at various sites across the U.K, travelling to and staying until all works completed, if necessary over several days.• Provided local support to 3rd parties regarding interconnecting feeds & devices that were bridged or routed in to the client’s network. • Collated information and created relevant reports when requested.

• Onsite support for a major Airline’s LAN/WAN and Voice network, diagnostics, break fix, configuration, project related moves and changes.• Provide 3rd party access and co-ordination, including instigation of quotes required for the installation of additional infrastructure and its implementation.• Out of hours support and management for faults and project related changes.• Documentation for local sites infrastructure.• Provide additional resource to Desktop Support, fault finding, hardware diagnostics.• Travel to external sites including European or International when required for surveys or fault resolution.

• On sub contract 2 days a week as a dedicated onsite Network, Voice and Desktop Support Engineer within the Institute of Incorporated Engineers, whilst also maintaining my other role for 3 days a week at Heathrow for a major airline.• Provide Hardware and Software upgrades to existing kit and roll out Windows XP as a generic platform build for all users using self designed ghost build.• Create and maintain a full database of all kit warranties and licensing, ensuring all software licensed correctly and obtaining new licences where necessary from vendors.• Provided Hardware Maintenance for Server including replacement of raid array and reconfiguration.

•PC, Server, Laptop, Software & Hardware + peripheral fault diagnostic, resolution & repair,(Including Monitors, Printers, MFD's, Fax Machines, Scanners & EPOS).•Compaq / HP Server Accredited fault finding and repair.•Compaq Desktop & Laptop Accredited fault finding and repair.•6 month secondment on BMI contract to support 3rd Party with diagnostic and network documentation including production of Visio diagram and cataloging of infrastructure.

• Responding to calls from stores in Europe and UK to diagnose and resolve system faults.• Remote access in to stores hardware for maintenance issues• Credit / Debit Card Polling• Remote File transfers• Logging faults out to 3rd party for replacement parts or scheduling an engineer visit

• Staff Management & Rostering, • Recruitment & Disciplinary Consultation.• Staff Training.• Time and cost management.• Cash handling, debt handling, banking.• Stock control & re-ordering, • Profitability per square foot.• Local marketing and pre-sales• Reporting• Auditing