Jayne Collins Email & Phone Number

Bradford, Gb

Leeds, England, United Kingdom

Leeds, England, United Kingdom

In this role I lead, motivate and develop a team of people ensuring that they are delivering exceptional customer service at all times, but at the same time achieving departmental targets as set out in our Priorities. As part of my core role I ensure they have robust development plans in place to help them achieve success. I also monitor my team on a daily/weekly and monthlybasis ensuring that they are meeting the required standards and provide coaching if I have identified any shortfalls.I am also actively involved in key work streams throughout the department as part of our strategic plan.

Within this role I was part of the CEO team who predominantly dealt with customer complaints that had been addressed to members of the Exco. I had to acknowledge then responded to the complaint in writing by drafting a letter on behalf of the addressee. I would carry out an in-depth investigation to the customer’s complaint and then provide necessary feedback to the relevant business areas. I was also responsible for providing case summaries for complaints that had been escalated to the FOS

In this role I was responsible capturing the details of customers that had broken down and ensuring that I arranged assistance up to their policy limits. I was also required to arrange car hire and process new claims for our clients. I was trained in membership so processed amendments and renewals for policy holders. I also made sure this was all done within agreed departmental targets

Education record

Education record

Education record