Jayne Shepherd Email & Phone Number

I'm a dynamic, committed and authentic people leader who understands what is required to motivate and lead highly successful teams and I genuinely love helping others shine.I have proven experience in coaching and developing others to create a constructive, humanistic and high performance culture with a focus on delivering quality customer outcomes in a safe, supportive and fun work environment.With 20+ years senior management experience in the Contact Centre and Customer Service industry, my capability extends to leading 200+ FTE insourced and outsourced contact centres, administration support and face to face services across a range of industries including Water Utilities, Travel, Banking and Telecommunications.I possess robust practical experience across key operational and strategic portfolios and have performed various leadership roles with responsibility for customer service, complaints, quality assurance, internal and external communications, community and stakeholder engagement, recruitment, training, workforce planning, scheduling and reporting, technical and administration support functions. I also have solid experience in business continuity and incident management and exhibit highly developed performance analysis and budget management skills to achieve commercial objectives.I focus on encouraging and facilitating growth and enjoy a keen interest in human resource and industrial relations matters allowing me to successfully lead teams and customers through a variety of change.I have demonstrated resilience and motivation to continuously learn, change and grow as a leader.

Listed skills include Business Process Improvement, Stakeholder Management, Change Management, Customer Service, and 12 others.