Jayne Stevens Email & Phone Number

An adaptable and accomplished customer service professional, confident in face to face and telephone conversation, with an ability to build rapport with a diverse range of clients to establish customer needs. A resilient individual, experienced in dealing with sensitive personal information within the financial and health sectors. Effective use of IT to keep accurate records, prioritise workload and meet deadlines.KEY SKILLSEffective communications: Built rapport with customers and established trust in the company and its products. Third highest sales of funeral plans in the network Spring 2022Customer Service: Track record of exploring customers’ needs and tailored offers and solutions to generate sales. Ranked 11th out of 48 branches for activity across a range of services/productsCustomer Relationships Management: Maintained excellent customer relations through regular contact especially through COVID19. Planning & Organisational: Managed a complex diary and maximised use of timeConfidentiality: Experienced in handling sensitive personal data in line with GDPRContinuous Personal Development (CPD): Took initiative to train, develop and mentor new and existing team members including self-development in new products and processes to ensure compliance with industry requirements and improve service & salesEvent Planning: Volunteered to promote business within the community. Second Helpings Stamford, Mindspace StamfordFundraising: Marie Curie event host and collector generating in excess of £5000 for areaProcess Improvement: Demonstrable passion for quality, suggested recommendations to improve working practicesStakeholder Engagement: Nominated staff ambassador engaged with senior management on staff wellbeing