Jayne M. Email and Phone Number
Jayne M. work email
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Jayne M. personal email
Operational excellence. Lean process methodology. Coaching leaders to sustain processes. Leadership in inbound call center operations. Extensive Sales and Customer Service experience in business-to-business and business-to-consumer call center management. Successful track record in standardizing processes, implementing strategies, and developing measurement factors for optimum performance to budget. Skilled at coaching leadership and utilizing technical resources to improve value. Strength as business liaison who connects people to get things done with a focus on quality and controlling costs. Strong interpersonal and written communication skills. Adept at working with cross-functional teams at all levels of an organization. Expertise includes: Lean Process Engagement Team: Planning, Discovery, Design, Implementation
State Farm ®
View- Website:
- statefarm.com
- Employees:
- 90037
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Procurement SpecialistState Farm ® Oct 2019 - PresentIT Software and Cloud. Providing business area purchase process support maintaining the responsibility to use industry best practices and ethics to negotiate with vendors/suppliers. Working with Vendor Management Offices and Counsel to identify risk and negotiate cost and quality outcomes on behalf of internal business partners. Analyze industry resources and data to identify vendors in the space and industry trends.
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Process AnalystState Farm Mar 2015 - Oct 2019Greater St Louis AreaProcess Analyst. Excellence in Operational Management. Lean methodology. Focusing on office operational efficiencies, coaching leadership to sustain designs that create flow for remarkable experiences for State Farm customers. Design timings, writing Standard Work, coaching leadership to sustain design processes using proprietary tools and resources.-EOM Lean Essentials Certification-Lean Technical Training-Crucial Conversations-Influencer
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It Specialist I - It Print Vendor Relationship Management & Project ManagementAnheuser-Busch Inbev Dec 2011 - Dec 2014- IT Top Performer 2012- Achieved $400K in savings by reducing number of printers by 60% across two countries.- Reduced underutilized toner pages shipped by 750K/mo, contributing to $100K yearly toner reconciliation cap negotiation.- Increased toner cartridge life more than 50% by standardizing printer settings in U.S. and Canada.- Saved 2,800+ mature trees (3 million sheets of paper) annually by implementing print release program.- Negotiated $24,000 savings on contract addendums by reducing buffer stock charges at end of contract.-Saved $25,000 in IBM hardware maintenance by proactively working with U-S sites to identify hardware to be decommissioned.-Managed $1.1M printer contract, evaluating device utilization and invoice reports on 1,300 printers.-Six Sigma Green Belt and Black Belt project active participant. -
It Specialist Ii- Telecommunications Analyst & Call Center AutomationAnheuser-Busch Inbev 2010 - 2011- IT Top Performer 2010- Moved from Management track to Technical track- Implemented call automation system, saving $120K and beating the forecasted 75% reduction in live call assistance within first year of operation. - Seamlessly transitioned call center to business services group to align with company goals.- Negotiated savings of more than $200K (cost reduction of 64%) on domestic, toll-free, and international conferencing rates.- Saved $750K in executive conference bridge costs over three years.- Integrated audio with Busch Satellite Network, AB marketing, and webcast, winning a global internal award. -Saved $24K monthly by auditing location invoices, disputing late fees, and cramming charges to obtain credits due.
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Call Center OperationsAnheuser-Busch Dec 2000 - 2010Greater St. Louis Area- IT Director Commendation 2008- CIO Commendation 2007- CIO Commendation 2005- Redesigned ACD computer telephony data design to streamline agent lookup and call handle time.- Added telecom database maintenance and conference bridge deployment as off-phone work using efficiencies from call automation. Managed call center handling 273,000+ calls with a 98% service rate on calls answered, and processing 22,600+ database updates annually. Oversaw day-to-day operations for $2M budget. -
Team Leader, Business To Business, And Business To Consumer Sales & Customer ServiceAnheuser-Busch May 1993 - Dec 2000Team Leader - Retail and Collectors Club - Sales & Customer ServiceLed five-member sales and customer service team managing team from sale to retailers and collectors through fulfillment. Resolved escalated customer issues. Streamlined processes. Worked with buyers to improve packaging for shipping.Team Leader - Consumer Sales & Customer ServiceLed 38 member consumer group through coaching and mentoring through product fulfillment for Catalog and internet sales, and highly successful Bud Rewards program. Managed customer and consumer catalog fulfillment through phone and mail orders. As subject matter expert, worked with marketing team to edit consumer catalog, promotional flyer order forms, and other materials. Created standard work and trained team members. Trained third party after-hour call center and managed contract.Promoted from Part-time Sales and Customer Service Representative in 1996.
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Television ProducerKetc Tv 1984 - 1990KETC - (St. Louis, MO) and WLUK-TV (Green Bay, WI) Award winning TV and radio promotion and advertising producer. Research, script-writing, talent management, producing, and post-production editing. Direct talent and photography in studio and in field during production shoots.WFRV - (Green Bay, WI) Television News Photographer and Editor - Live shots, lighting, audio, post production.
Jayne M. Skills
Jayne M. Education Details
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Radio/Television News & Marketing -
Northeast Wisconsin Technical CollegeNursing Assistant/Aide And Patient Care Assistant/Aide
Frequently Asked Questions about Jayne M.
What company does Jayne M. work for?
Jayne M. works for State Farm ®
What is Jayne M.'s role at the current company?
Jayne M.'s current role is Procurement Specialist at State Farm ®.
What is Jayne M.'s email address?
Jayne M.'s email address is ja****@****sch.com
What schools did Jayne M. attend?
Jayne M. attended University Of Missouri-Columbia, Northeast Wisconsin Technical College.
What are some of Jayne M.'s interests?
Jayne M. has interest in Problem Solving, Call Center Management, Green Bay Packers, Healthcare, Finance, Reading, Bicycling, Working On Interior Design Style.
What skills is Jayne M. known for?
Jayne M. has skills like Contract Negotiation, Contract Management, Data Analysis, Streamline Processes, Pdca, People Management, Itil, White Belt Certified, Management, Process Improvement, Business Process, Six Sigma.
Who are Jayne M.'s colleagues?
Jayne M.'s colleagues are Kao Xiong, Patty Lane, Priscilla Maurer, Leslie Waid, Lorena Guerrero, Kristi Garton, Jason Smith.
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