Jayne Taylor is a Software/Customer Service Professional seeking opportunity to contribute my experience. Colleagues describe her as "I’ve had the privilege of working with Jayne over the past several years and she is one of the hardest workers that I know. She is great at seeing the big picture and always looking out for what is best for the customers. She is not content with the status quo and always takes advantage of opportunities to improve processes and make herself and those around her more efficient. She is both an excellent team player and an influential leader, and has always been a pillar of guidance and motivation to those with whom she works. Her troubleshooting skills are razor sharp and she is very proficient at identifying and addressing the root cause of customer issues rather than just providing temporary relief in order to close a service request. She also understands what it means to be part of a knowledge centered service organization, and has dedicated a tremendous amount of time and effort to thoroughly document countless processes and procedures. This work has already proven to be invaluable to her peers. I’m very grateful for the time I’ve worked with Jayne and from what I have learned from her. I have no doubt that she’ll continue to excel and do great things, and that her future is bright. "