Jayne P Kirby Email & Phone Number

Wilmington, Delaware

Responsible for recruitment and professional development of early career talent in commercial roles across DuPont. Design and execute best-in-class global processes for the acquisition and development of talent for DuPont’s Commercial Development Program (DCDP). Deliver robust development curriculum for participants globally, utilizing sales and marketing excellence frameworks, core competencies and on-boarding.

Wilmington, Delaware

Lead the full service multi functional customer facing organization consisting of 250 employees servicing 13 business units with revenues in excess of $7B. Responsibilities include developing strategic and operational business plans, leading the daily operations, protecting the customer interface, establishing organizational practices, transaction processing, compliance, supporting top line growth through customer satisfaction and employee development. Teams include: high touch customer service, call center, inside sales, data management, SOX, pricing etc.

Lionville, Pennsylvania

Lead 80 employees at National Customer Service, Distribution, and Training Center to achieve business goals and support $620M in annual sales. Manage site operations/assets and lead the establishment of a best-in-class Customer Service Operation with supporting Inside Sales Operation. Direct responsibility for SHEA (employee safety and site compliance to all OSHA and environmental requirements of a hazardous materials facility).

Wilmington, Delaware

Lead business improvement projects including: customer service transactional improvements, inventory and logistics cost reductions and warehouse optimization.

Wilmington, Delaware

Manage 200 employees across 15 Regional Service Centers (RSC’s) and the Refinish National Customer Service Center, with annual sales of $575M per year. Set strategic direction, create standards for work environment, identify issues and baselines, improve service standards to customer base, design performance review process, oversee succession planning processes and lead change management during restructuring of key positions and reorganization of field operations.