Jaynet Toreno Email & Phone Number

Metro Manila

• Manage all aspects of the Client onboarding lifecycle across all DTCC stages.
• Update Integration process documents as needed to support the expansion of both Integration and Data Teams
• Implement new management testing scenarios and controls as needed across all Integration teams.
• Manage updates and overall maintenance of internal procedures and documentation.
• Communicate the roll out of new and/or updated procedures to Integration teams.
• Document and train the… Show more

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• Manage all aspects of the Client onboarding lifecycle across all DTCC stages.
• Update Integration process documents as needed to support the expansion of both Integration and Data Teams
• Implement new management testing scenarios and controls as needed across all Integration teams.
• Manage updates and overall maintenance of internal procedures and documentation.
• Communicate the roll out of new and/or updated procedures to Integration teams.
• Document and train the… Show more

• Provide the highest level of service by quickly and accurately identifying customer needs and articulating the appropriate solution to their inquiry.
• Successfully collaborate with various support groups and make use of all internal systems and resources available to obtain the necessary information to resolve inquiries for clients.
• Ability to grasp and apply complex technical material quickly and manage workload effectively.
• Meet goals as defined for quality, availability and… Show more
• Meet goals as defined for quality, availability and other goals that may be established.
• Additional duties as maybe defined by the supervisor.Internal / External Adhocs

Global City, Taguig City Philippines

• Financial Adviser for credit card account.
• Billing and account maintenance.
• Responsible for coaching and managing a group of new hires for micro-teams and co-ordinate with team leads as needed.

Ayala Avenue Makati City Philippines

• Customer Service Adviser for Telecom.
• Handles billing and account query, such as account maintenance/ updates and registration of new accounts and upgrades to both pre-paid and post-paid as well as initial handset and mobile broadband diagnostics.

Gil Puyat Avenue, Makati City Philippines

• Retain banking services / Financial Account – Personal Deposit Account, Debit transactions; answer general inquiry to other deposit accounts such as CD and MMA.
• Manage initial dispute process and inquiry.Retention Office, Credit Bureau (US Account)
• Assess underlying reason why customer wants to cancel a subscription to offer alternate resolution that will resolve to keeping the customers’ business.
• Offer retention packages and upgrades.
• Offer cross sales of… Show more
• Offer cross sales of products and promotions. Show less