Jaynet Toreno Email & Phone Number

Metro Manila

• Manage all aspects of the Client onboarding lifecycle across all DTCC stages.• Update Integration process documents as needed to support the expansion of both Integration and Data Teams• Implement new management testing scenarios and controls as needed across all Integration teams.• Manage updates and overall maintenance of internal procedures and documentation. • Communicate the roll out of new and/or updated procedures to Integration teams.• Document and train the… Show more • Manage all aspects of the Client onboarding lifecycle across all DTCC stages.• Update Integration process documents as needed to support the expansion of both Integration and Data Teams• Implement new management testing scenarios and controls as needed across all Integration teams.• Manage updates and overall maintenance of internal procedures and documentation. • Communicate the roll out of new and/or updated procedures to Integration teams.• Document and train the Integration teams on newly created or transitioned processes.• Document procedural gaps and enhancements while partnering with Integration management to drive process improvements.• Ensure success of the entire Client lifecycle and provide resolution of all issues that arise during the project.• Successfully engage in multiple client projects simultaneously.• Able to build and maintain strong relationships across all groups involved with the Client Onboarding process.• Act as the voice of Client, when possible, to provide feedback and potentially recommendations to Product Management. Show less

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• Manage all aspects of the Client onboarding lifecycle across all DTCC stages.• Update Integration process documents as needed to support the expansion of both Integration and Data Teams• Implement new management testing scenarios and controls as needed across all Integration teams.• Manage updates and overall maintenance of internal procedures and documentation. • Communicate the roll out of new and/or updated procedures to Integration teams.• Document and train the… Show more • Manage all aspects of the Client onboarding lifecycle across all DTCC stages.• Update Integration process documents as needed to support the expansion of both Integration and Data Teams• Implement new management testing scenarios and controls as needed across all Integration teams.• Manage updates and overall maintenance of internal procedures and documentation. • Communicate the roll out of new and/or updated procedures to Integration teams.• Document and train the Integration teams on newly created or transitioned processes.• Document procedural gaps and enhancements while partnering with Integration management to drive process improvements.• Ensure success of the entire Client lifecycle and provide resolution of all issues that arise during the project.• Successfully engage in multiple client projects simultaneously.• Able to build and maintain strong relationships across all groups involved with the Client Onboarding process.• Act as the voice of Client, when possible, to provide feedback and potentially recommendations to Product Management. Show less

• Provide the highest level of service by quickly and accurately identifying customer needs and articulating the appropriate solution to their inquiry.• Successfully collaborate with various support groups and make use of all internal systems and resources available to obtain the necessary information to resolve inquiries for clients.• Ability to grasp and apply complex technical material quickly and manage workload effectively.• Meet goals as defined for quality, availability and… Show more • Provide the highest level of service by quickly and accurately identifying customer needs and articulating the appropriate solution to their inquiry.• Successfully collaborate with various support groups and make use of all internal systems and resources available to obtain the necessary information to resolve inquiries for clients.• Ability to grasp and apply complex technical material quickly and manage workload effectively.• Meet goals as defined for quality, availability and other goals that may be established.• Additional duties as maybe defined by the supervisor.Internal / External Adhocs• Internal o Team Coach Real-time side by side support to mentees to ensure top notch handling Weekly supplemental coaching targeted to improve both Knowledge and Communication for assigned mentees Real-time Performance (KPI’s) tracking and feedbacko Weekly Knowledge Share via Team Meetings • External (Eikon Trading)o Eikon ECG (Expertise. Collaboration. Guidance.). Now SEEKo AS-HD LEAPo DA-Tech Collaboration – Phoenixo Eikon Engagement TeamCERTIFICATIONS• Commodities Cross Market• Commodities Metals and Agriculture• Eikon Product Certification Show less

Global City, Taguig City Philippines

• Financial Adviser for credit card account.• Billing and account maintenance.• Responsible for coaching and managing a group of new hires for micro-teams and co-ordinate with team leads as needed.

Ayala Avenue Makati City Philippines

• Customer Service Adviser for Telecom.• Handles billing and account query, such as account maintenance/ updates and registration of new accounts and upgrades to both pre-paid and post-paid as well as initial handset and mobile broadband diagnostics.

Gil Puyat Avenue, Makati City Philippines

• Retain banking services / Financial Account – Personal Deposit Account, Debit transactions; answer general inquiry to other deposit accounts such as CD and MMA.• Manage initial dispute process and inquiry.Retention Office, Credit Bureau (US Account)• Assess underlying reason why customer wants to cancel a subscription to offer alternate resolution that will resolve to keeping the customers’ business.• Offer retention packages and upgrades.• Offer cross sales of… Show more • Retain banking services / Financial Account – Personal Deposit Account, Debit transactions; answer general inquiry to other deposit accounts such as CD and MMA.• Manage initial dispute process and inquiry.Retention Office, Credit Bureau (US Account)• Assess underlying reason why customer wants to cancel a subscription to offer alternate resolution that will resolve to keeping the customers’ business.• Offer retention packages and upgrades.• Offer cross sales of products and promotions. Show less