Jay Patel Email & Phone Number

Canada

Toronto, Ontario, Canada

• Optimized Microsoft Azure environments to enhance infrastructure and security, resulting in a 30% improvement in system performance
• Facilitated faster API testing and integration by simulating API calls using Postman in development environments, improving workflow efficiency
• Configured and fine-tuned applications with JavaScript to meet client needs and ensure peak performance, driving customer satisfaction
• Led change management processes and cross-functional collaboration, reducing issue resolution time by 20% and minimizing downtime through risk assessment and streamlined patch releases.

Toronto, Ontario, Canada

• Streamlined production support by configuring software and monitoring the inbox, improving response times by 25%.
• Facilitated technical support communications via emails, meetings, and Zendesk, achieving a 98% client satisfaction rate.
• Collaborated with implementation and development teams to resolve support tickets, reducing resolution time by 15%.

Toronto, Ontario, Canada

• Worked in a fast-paced retail environment
• Experience in using AS/400 on RF devices and PCs
• Assisted managers in implementing new changes around the store
• Improved store sales by providing excellent customer service.
• Trained new team members.
• Helped the department in maintaining a high level of customer service

Bachelor Of Science - Bs, Computer Science

Advanced Diploma, Computer Systems Technology

• Analyze and resolve information technology problems. • Analyze, plan, design and implement computer systems and networking solutions. •.