• Implemented and managed entire client infrastructure single handedly.• Effectively presented organizational data to security auditors, preparing detailed reports to communicate potential vulnerabilities and contribute to overall resilience enhancement.• Monitor systems to ensure optimal performance and troubleshoot technical issues as needed.• Assist in planning, implementing, and tracking specific short-term technology projects.• Create and maintain project documentation, including project plans, timelines, and status reports.• Test and evaluate new technology and make recommendations for improvement or adoption to significant stake holders.• Spearheaded the implementation of an automated email signature project for clients, harnessing advanced third-party software. This strategic initiative mitigated human error, streamlined user onboarding, and markedly enhanced operational efficiency.• Cultivated strong relationships while providing elevated technical support to C-level executives, offering white-glove service with a focus on precision and professionalism.

• Managed end to end onboarding of new clients.• Resolved escalated tickets from junior engineers and help them when they are stuck somewhere.• Create training plans for new hired employees within my team. • Conduct training for new signed clients on the products Fillware offers. • Effectively troubleshoot issues and develop long-term solutions.• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WAN) and mainframe networks.• Configure computer networks, switches, routers, TCP/IP, firewalls and network cablings.• Provide business systems, network and internet support to users in response to identified difficulties.• Communicate remotely and in person with computer users experiencing difficulties to determine and document problems experienced.• Did database conversion from other vendors to Fillware Database in SQL.

• First point of contact for help desk calls, tested, installed, managed, updated, supported, and troubleshoot user accounts, computers, hardware devices and Micros POS systems.• Used system management server remote tools to connect over 10 departments to users for more than 500 staff members. • Working with hardware of computer, changing hard disks (HDD to SSD), RAMs and other peripheral devices. • Resolved tickets that were logged into Canada’s Wonderland developed ticketing software known as FIMS, ensuring that they were resolved within SLAs.• Configuring and troubleshooting integrated and wireless debit machines. • Working with active directory Microsoft SharePoint to manage current users and doing on boarding of new users.• Interacted with end users to provide support regarding network related issues, connectivity with servers, PCs, Windows 7, 10, MacOS and other equipment on the LAN/ WAN.

IELTS professor. Helping students with difficulties in different modules of IELTS exam.