Technical Support Engineer
Current1. Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.2. Research and identify solutions to software and hardware issues.3. Diagnose and troubleshoot technical issues, including account setup and network configuration.4. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.5. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)6. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.7. Monitoring of servers, network connection and firewalls.8. Installation and configuration of external devices like printers, projector and telephones.