Jay Pellis Email & Phone Number

Coral Springs, FL, US

Tamarac, Florida, United States

Provide various social services and referral support and information to residents in the City of Tamarac. Ensure food pantry, back to school assistance, holiday meals, etc. are provided to individuals and families in financial or personal distress. Contact agencies as needed to ensure appropriate follow-through is completed. Schedule and coordinate events.

Boca Raton, Florida, United States

Entertain residents at Assisted Living Facilities hosting Trivia Shows incorporated with light comedy and discussion. Increased resident participation at various venues by over 100% by giving the participants a wholly enjoyable and relaxing evening.

Coral Springs, Florida, United States

Host trivia shows at various Assisted Living facilities in South Florida. Entertain guests with trivia questions, jokes, puns, etc. to keep them laughing, engaged, and just having a good time!

Remote

• Resolved escalated inbound customer inquiries about their Federal 401K retirement plan.
• Assisted callers with setting up multi-factor authentication, resolving technical issues, and managing their retirement portfolios.
• Resolved calls without requiring escalation to supervisor, and met all service levels of agreement. Completed extensive training program about security and various retirement plan options including loans.

Ft. Lauderdale And West Palm Beach

• Coordinated delivery of academic services to underserved youth who could not attend public schools for various reasons.
• Scheduled and provided academic and vocational classes, wrote, edited, and updated reports and case files.
• Developed all skills needed to graduate high school and apply to college.

Ft. Lauderdale, FL

• Maintained engagement of over 200 youth in the foster care system during the federal study of homelessness by providing academic and vocational lessons to students.
• Planned and coordinated events, surveys, and group activities focused on educating and empowering youth.

Delray Beach, FL

• Prepared summaries of bills being considered in the U.S. House of Representatives and posted them to the company website for community outreach purposes.
• Engaged community members to voice their thoughts and opinions about pending votes in Congress.
• Successfully coordinated marketing campaigns for Town Hall Meetings held by the organization.
• Managed social media activity for the organization.

• Taught GED at local Community Schools and at the Broward County Jail.
• Coordinated Family Literacy program which included GED lessons while providing a day care center for student’s children.

Ft. Lauderdale, FL

• Developed policies and procedures in an academic environment which increased enrollments and improved the academic experience for students
• Managed facilities to ensure that operational costs were kept within budget.
• Directed support staffs to insure files were kept up to date, and that student concerns were addressed.
• Coordinated schedules of all classes, processed payroll, resolved escalated student issues.
• Provided admissions representative with data to assist with sales presentations

Ft. Lauderdale, FL

• Visited local students while they were at assigned job site approved and coordinated by the Department of Labor and Workforce One.
• Helped employer understand their roles and responsibilities under the grant.
• Worked with students to help them identify academic and career objectives.

• Assisted clients referred by the State of Florida Department of Vocational Rehabilitation in their search for employment by preparing resumes and interview skill training.
• Visited local businesses to represent clients and inform them of the advantages of working with referred clients.

Ft. Lauderdale, FL

• Assisted people with felony convictions and other barriers obtain employment.
• Conducted computer training classes which included use of email and preparing resumes.

Coral Springs, FL

• Managed staff of inbound Customer Service Representatives who were responsible for resolving escalated customer care issues.
• Managed projects which included the merger of customer call centers, updating of customer records, and helped with account retention efforts.
• Wrote test cases and completed testing for new platforms

Broward County, Florida

• Taught GED and ESOL in Community Schools. Established a Family Literacy program, including GED and parenting lessons.
• Acted as a substitute teacher as needed for all grades and locations.

• Assisted editorial staff in editing copy as needed and advertising representatives with all aspects of customer service.
• Helped various organizations publicize events by participating in planning meetings and preparing press releases

Florida, United States

• Coordinated collection efforts of representatives in New York and Florida.
• Managed projects designed to redistribute work flow, increase revenue flow, and improve the flow of communication within and outside of the organization.