Jay Ross Email & Phone Number

Sacramento, California, United States

I started Wyze Product, LLC to help companies improve how they "do" product management. I have had the pleasure of working with a lot of companies of various sizes and have seen just about every possible variation of product management. I work with executive teams and product management teams for companies of all sizes and stages to advise them on:• Products, markets, channels, and competitors• The structure of their product management team and tools and processes• Pitch materials and collateral• Evaluation of strategic initiatives• M&A opportunities and diligence• OKR and product prioritization processes• Ideation and brainstorming

Head of Product for the entire Bardavon product suite helping injured workers avoid and recover from MSK conditions. The suite included their EHR for Physical Therapists, a Digital Health product (PeerWell) for direct patient engagement and at-home treatment, and an on premise solution for monitoring worker movement (Preventure). The solutions were cloud-powered B2B and B2B2C solutions and included a mix of web-apps, mobile-apps, and devices.• Managed Product, Design, and Content with a team of 15 oversaw the work of 4 teams of engineers.• Launched an AI coach powered by ML and Computer Vision to enable exercise training, exercise conformance, and clinically viable range of motion capture all on a phone and by the patient.• Led the merger of two products into Bardavon's product portfolio (PeerWell and Preventure). • Set product strategy and adjusted product operations to improve how product improvements were prioritized to ensure maximum value for both customers and for Bardavon.• Worked with the CTO and Senior Vice President of Engineering to re-organize product development efforts to improve execution.• Designed, pitched, and launched a new strategic planning and product prioritization process for all of Bardavon.

Overland Park, Kansas, United States

I came to Bardavon as the Head of Product in charge of the PeerWell Digital Recovery App. Prior to being promoted to Senior Vice President of Product for all of Bardavon's products I accomplished all of the following:• Completed the initial merger of the PeerWell Digtial Recovery App into Bardavon's suite of products.• Managed the go to market (GTM) launch of PeerWell within Bardavon including: • Helping to close the first couple of sales • New Pitch Materials • Sales Training• Managed the transition of operations from PeerWell systems to Bardavon systems, including the team transition• Set product strategy for PeerWell as part of the Bardavon Suite of Products

United States

Managed all aspects of Product Development, Product Marketing, and Sales Enablement for the PeerWell Digital Recovery App. The App helped people recover from MSK injuries and surgeries more quickly and with better overall outcomes. The app was B2B2C and included an AI powered by ML on the phone to capture clinically accurate range of motion information from the patient.• Managed a remote and diverse team including Product, Customer Success, and Marketing and guided the work of a team of engineers.• Drove 80% adoption and 80% customer satisfaction of the PeerWell Digital Health App.• Launched a new multi-disciplinary telehealth clinic that included General Medicine, Mental Health, Physical Therapy, Nutrition, and other specialties to fully treat MSK patients. The practice started in California and was on the cusp of going nationwide. The go to market for this launch included direct to consumer advertising and outside sales for referral generation. • Helped close a merger of PeerWell with Bardavon Health Innovations in June of 2022.

San Francisco, California

As a Product leader at OODA, I was responsible for creating new products to further OODA's mission to eliminate administrative waste within the US Healthcare space. I tested several products in the market and launched two of them, one as a pilot with a larger Payer, and another as a commercial solution. I transformed these products from initial concept to viable products over a period of about 18 months. Both products were B2B and multi-tenant cloud-based solutions.• Designed, Built, and Launched a new product to streamline medical records intake and review for payers to improve the speed of prior authorizations and claim adjudication.• Worked with a large US Payer to Design, Build, and Test an real-time claim adjudication system that used AI to directly read the medical chart notes, convert them into coded claims, and to submit them to the Payer's system for immediate adjudication. This successfully demonstrated that a claim could be adjudicated within milliseconds of a medical chart note being finalized.• Managed a team of PMs, Designers, and Analysts, and directed the work of two full teams of engineers.

San Francisco Bay Area

Manifest Medex is a non-profit Health Information Exchange serving healthcare companies in California. I helped Manifest Medex bring innovative products to market that improve the quality of the patient experience, support collaboration and coordination, and improve efficiencies by making it easier for doctors, hospitals and other care providers to securely review, analyze, and share medical information across the healthcare system. • Launched new products in health alerts/notifications and predictive analytics to drive growth and to open new markets.• Adjusted training approach and materials to make it easier for a small company to train and support a large number of customers.• Recruited and managed a team of Product Managers and Analysts.• Operated in a sales capacity working closely with several large customers and closing on several deals.

San Francisco Bay Area

At Practice Fusion I worked on a variety of products with increasing responsibility each year. I started as a Sr. Product Manager and eventually took over as Head of Product. While at Practice Fusion I was instrumental in enhancing existing products and introducing new ones to grow several business channels. I helped transition the EHR product to a completely new user interface with great success. Successes• Brought an innovative interoperability product to market to support growing the business by over 400% in three years• Built and certified a variety of new products and features aligned with strategic initiatives to drive 30% YoY growth in both active users and revenue• Maintained or achieved top rankings (usually #1) in several industry surveys for customer satisfaction, ease of use, and for specific features• Designed and delivered a simple solution for the ICD10 transition that easily allowed medical professionals to properly convert to the new coding system and still get paid for their work• Worked with design, marketing, and technology to perform a full front-end redesign to upgrade the product from Flash to HTML5 and over to a SOA architecture, while achieving YoY growth and NPS goals• Recruited and managed a team of Product Managers and AnalystsSkills and technologies• Cloud and SaaS technologies - HTML5; Ember; Amazon web services; .Net; C#; Restful and SOAP web services• Web and user tracking technologies such as Google Analytics, MixPanel, and KISS Metrics• Agile (Scrum and Kanban) and Lean software development methodologies• Health IT related laws, certifications, and programs – HIPAA, ONC CEHRT, Meaningful Use, MACRA, MIPS, APM• Health IT related interoperability standards – HL7, FHIR, CCDA, Eligibility checks, NCPDP Rx standards• Data warehouse tools – Netezza & Aginity, Tableau• Ad sales (IOs), operations, and DoubleClick integration

Worldwide

With Abbott I started as a Senior Project Manager deploying the STARLIMS suite of products to a variety of Biotechnology and Pharmaceutical companies. I moved into the Senior Product Manager position, and was responsible for the Quality Management product line that was targeted mostly to Biopharma. The product line also solved problems for the petrochemical, refining, and general manufacturing industries. The suite of products offered to these industries included the Laboratory Information Management System (LIMS), the Electronic Laboratory Notebook (ELN), and the Software Document Management System (SDMS).Successes• Successfully implemented TQM and Agile Scrum methodologies and concepts to drive increases in both product quality and professional services.• Won the FDA contract for their Laboratory Information Management System project• Established customer run user groups in each industry for product feedback and roadmap influence• Revamped how product collateral was created and distributed to each region to reduce travel and training costs for sales and support teams• Designed and deployed a system within Abbott’s clinical division (now AbbVie) to efficiently track patient clinical trial enrollment and opt-in/out for genomic testing and authorization of use of genomic dataSkills and technologies• Laboratory and Biopharma regulations, certifications and best practices: CLIA, 21 CFR part 11, Computer systems verification and validation, HIPAA, Stark, AKS, Safe harbor• Software development for regulated industries (ISO certifications and related processes)• Laboratory interoperability standards (HL7, SNOMED, LOINC)• Clinical trial management & recruitment• Business process management & workflow automation• Professional services and consulting management• RFP responses and multi-day, multi-bidder product demonstrations• Product marketing

Davis, California, United States

At CAHFS I was responsible for all the IT needs across the five-lab system that performs veterinary diagnostics for the State of California. This included the development and operation of the laboratory information management system as well as their normal operations. I also lead several disease surveillance programs in a joint effort with the California and United States Departments of Agriculture that helped to transform how field samples are collected to ensure data accessibility and traceability from initial collection to final laboratory result.Successes• Led multi-million dollar, multi-organizational (USDA, CDFA, and UC Davis) project to implement a field data and samplecollection toolset for surveillance and emergency disease programs utilizing the HL7, SNOMED, and LOINC standards.• Led project to replace a legacy Laboratory Information Management System.• Managed annual IT budget, reducing operating costs 5-10% per year• Implemented a quality management system following the ISO 17025 standard and TQM concepts.

Fremont, California, United States

• Implemented product to support electronic case report form reporting to reduce errors and increase trial data accessibility • Led integration of two corporate IT environments as part of corporate mergers. • Led several projects to expand from a two-site US-based network to a four-site global network.• Led several projects to implement IP telephony and Unified messaging on top of existing PBX system.• Successfully managed projects to modernize aging IT operating environment, while managing staff and daily operations.

Berkeley, California, United States

Network administration, Windows and Novell server administration, Desktop management.

Pleasanton, California, United States

Network and Systems Administration for multiple clients of various network size and complexity.Participation in projects from proposal and design to implementation and documentation.

Bachelor Of Science - Bs, Information Systems, Project Management

Education record