Jay Todd Email & Phone Number

Cary, Nc

Cary, Nc

Cary, Nc

Coordinate static IP migration with customers and Network engineersTroubleshoot network problems relating to IP MigrationUtilize proprietary software to manage, troubleshoot, and build routes on ISP NetworkManage workflow and distribute customer assignments to teamInsure productivity of teamProvide support to team members regarding technical concerns or customer supportAttend training in Information Technology (IT) and Customer service related fields to better present customer with expedient and professional solutionsProvide superior customer service and support

Provide Mecklenburg County Employees with Technical Support and Service.Provide knowledgeable and timely resolutions for customer's technical and application related concerns.Treat customers with respect and encourage a confidence in the Helpdesk organization. Develop and incorporate efficient, streamlined business processes for Helpdesk organization.Share alternate resolutions to common problems with members of my team to improve resolution of customer issues. Review and enter in Knowledgebase submissions as a member of the Knowledgebase team.Network with internal and external peer groups to assist in technical development.Attend training in Information Technology (IT) and Customer service related fields to better present customer with expedient and professional solutionsWork closely with other groups in IST division to expand understanding of interdepartmental differences and improve relations.Always maintain professional conduct and behavior.

Worked to provide a productive and safe work environmentKept books and closing paperwork for daily/monthly/annual salesMaintained smooth running operations at both sales and service levelHelped maintain and control inventory levelsMaintained good customer relationsResolved customer service and satisfaction issuesMade weekly schedules Helped to set up and organize a new branch locationCovered area stores where neededDeveloped new sales contactsExpanded Finger Lakes Region delivery route

Assist customers with selection and purchase of winesWork various promotional eventsAssist in wine making and bottlingHelped Maintain Facility

Education record

Education record