Purchased large new franchise territory, established office, policies and hired staff. Successfully secured IDPH license to operate and earned renewal in June 2020. Developed go to market plan and initiated and developed referral relationships. Established and became number one Google search provider result for in home care services in Woodstock and surrounding area. Client and family feedback was extremely positive, as was feedback from caregivers. COVID-19 pandemic lockdowns forced closure of franchise.

The AT&T Global Mobile Management service (GMM, a Global Telecomm Expense Management service) helps multi-national corporations (MNCs) manage the costs and resources associated with worldwide mobile voice, data, international roaming and associated services. - Establish, develop and manage relationships with rest of world mobile service providers to operationalize GMM. Drive mobile service provider performance to produce reliable service delivery and effect timely issue resolution for GMM and its customers. - Support new customer RFP responses and contributed to the successful renewal of a reference customer. - Proposed adding services to the GMM offer, including MDM and IoT, to expand the product and increase its value to existing and prospective customers. - Supported International Alliances organization in their effort to renegotiate rates with several large carriers and oversaw implementation of the new rates and post rate implementation audit to ensure AT&T realized the benefits of the rate refresh efforts.- Managed 27 carriers in 17 countries representing nearly 60% of MNC customer’s >50,000 mobile users.- Executed an effort to eliminate unauthorized, unrecoverable chargeable features resulting in annualized savings of approximately $1 million. - Leveraged billing audit analyses to recover refunded revenue from multiple carriers resulting in significant P & L improvement (e.g. from -16.3% to +23.8%). - Managed AT&T's third party GTEM provider through operational launch as part of product launch, including integration with unique GMM requirements, through implementation and into life cycle service product delivery.- Helped design, build and deploy carrier management system for the GMM product to facilitate consistent and effective global mobile carrier management. - Developed and leveraged a standardized GMM on-board process to ensure efficient and timely on-board and revenue realization.

Worldwide product management responsibilities for global credit card and corporate invoice Remote Access Service Provider, including business systems, card processing, budget, website, e-mail services and security risk management.- Sponsored and guided worldwide implementation of online account management and billing tools for corporate and consumer customers, resulting in significant cost savings and customer satisfaction improvements.- Managed development and implementation of consolidation of global credit card payment process and fraud prevention measures through internal and third party vendor resources.- Led global effort to ensure service continuity through the Y2K event.- Led global introduction of Spam control tools, including third party contract negotiation.- Managed implementation and ongoing enhancement of mail filtering tools.- Guided implementation of operational measures to ensure efficient use of infrastructure.

Helped launch and grow Internet Service Provider that targeted both consumer and global business customers. Primary responsibilities included business and financial reporting, legal and brand compliance and billing and business systems.- Facilitated operational management of growth from 35,000 to over one million consumer and corporate subscribers worldwide.- Developed and implemented Profitability Action Plan that resulted in more accurate cost allocations and proved significant service line profitability. - Managed global implementation of credit card fraud prevention and declined transaction processes that reduced bad debt over 10% and recovered $3 million annually.