James Dunn Email & Phone Number

Mississauga, On, Ca

Ontario, Canada

Mississauga, On

• Virtualize web services for development, functional and performance testing using CA Service Virtualization (LISA) software• Optimize image think times and service behaviour to accurately reflect live services• Maintain inventory of all web services, assist with new intakes and ad hoc virtualization requests• Perform as administrator for virtual service environments• Provide support in projecting and calculating cost benefit analysis for several applications• Help the QA team to plan, prepare and execute effective test processes for in-house projects, from requirements definition to implementation and warranty support• Test data analysis and setup• Create test scenarios and test scripts (With focus on SOAP/JSON) using SOATest• Creation of Test Strategy/Plan documentation• Perform test execution as per project plan• Raise and manage defects; Report on defects during test execution cycles• Ensure client satisfaction by communicating with them in a timely manner regarding release status, escalating and resolving issues as they arise

Etobicoke, On

The national learning and people development facility for the Canadian credit union system, providing credit unions across the country with credit union-specific learning and development optionsResponsible for data entry and configuring settings on the Learning Management System, which enables thousands of users to access online learning modules from their homesAssisted operations department with daily updates and website updates Gathered and formatted information from previous website to new website

Toronto, On

A credit union that serves firefighters throughout south-western OntarioUtilized customized banking software to complete member financial transactionsContinuously updated knowledge of products and policy changesProvided friendly customer service to credit union membersAssisted with training new employees on banking proceduresMaintained high levels of confidentialityFraud Alert Monitoring

Gravenhurst, On

Seasonal PositionSupervised children, ensuring a safe and healthy environmentPlanned physical activities, provided instruction on proper techniques for sports/activities Provided customer service and promoted sales of equipment and lessons at the Pro ShopMaintained inventory system at Pro ShopAssisted resort guests with equipment sign-out and selection

Computer Engineering Technology Diploma

Honour Student, all 6 semesters. Receiving Diploma with 87.6% Overall average in June 2011

Certificate, Web Site Design, Development, And Maintenance

Bachelor Of Arts, Outdoor Recreation

Successfully completed 1 year