Jay Larson Email & Phone Number

Leading a global team that delivers highly scalable and innovative enterprise solutions.

Minneapolis, Minnesota, United States

Design, Manage and maintain a global infrastructure of both internal and client facing systems and products.Design, manage and maintain digital hosting infrastructure- Mange Microsoft Azure subscriptions and resources - Manage subscriptions - Manage IAM access roles using Azure Active Directory federation and RBAC roles and Azure Management groups - Design.

Azure and AWS design and management including design, management and migration.

Telecom Team LeadManage the feature set and ACD call trees based on published SLA requirements- Currently Manage Mitel 3300 ICP phone and associated messaging and monitoring systems o Project lead on upgrade to Mitel 3300 IP phone system and 5500 unified messaging system at corporate Headquarters- Managed branch office Avaya IP phone system- Managed branch.

Greater Minneapolis-St. Paul Area

Manage and maintain a global infrastructure of both internal and client facing systems and products.Working with internal business unit leaders to provide centrally solutions to business needs.- Physical and virtual server installations in worldwide office locations- Manage and maintain existing Windows Server 2012, 2008 and 2003 installations using a.

Leader and member of the worldwide I.T. Teams responsible for managing and maintaining all I.T. functions that support the business and business delivery using centralized managent tools and industry standards.

Working with business unit leaders to provide centrally managed solutions to business needs.- Server and network installations for PDINH worldwide office locations including: Melbourne, Shanghai, Hong Kong, Singapore, Brussels, Stuttgart, Tubingen, Geneva, London, New York, Boston, Atlanta, Dallas, Houston, Austin, Detroit, Minneapolis, Denver, Los.

Desktop Team Lead:Manage the end user desktop environment to provide a consistent and stable delivery platform.- Manage VMware View 4.6 VDI (Virtual Desktop Infrastructure)o Designed and deployed VMware View VDI to provide a low cost and secure solution to part time and Contingent employees- Hardware Life cycle purchasing and management leveraging standard.

• Led the internal support environment for a global Human Relations consulting firm
• Supported the Tier 1 and Tier 2 technicians as a designated escalation point for internal client issues
• Managed schedule and staffing levels based on expected, and observed, call volumes to maximize availability and exceed service level agreements
• Responsible for defining the success metrics of the internal support environment
• Responsible for interviewing and evaluating prospective candidates for open positions and possible increase in duties
• Managed the call in ACD tree to route calls to internal support technicians

Economics

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