Jay Rohrbach Email & Phone Number

United States

Handled inbound medical calls, chats, and email requests for medical records.Responsible for managing and safeguarding patient health records and ensuring compliance with HIPAA.Received and processed requests for patient health information in accordance with policies and procedures.

Maine, United States

• Handled 50+ inbound customer medical transportation requests via phone, portal, email, and network monitoring tools.
• Provided all independently and diffused escalated customer situations while demonstrating courtesy, empathy, patience, and sympathy in customer relations.
• Collaborated with cross-functional teams to ensure smooth communication and thorough problem resolution.
• Adhere to HIPAA laws and regulations.
• Gather patient and physician office information in order to arrange patient transportation to and from appointments.

Remote

• Managed 30+outbound contact with customers via telephone, email, and chat
• Shared feedback and assist management in enhancing the programs to provide the best customer service.
• Maintained accurate data in systems and update as necessary.

Remote

Promoted meaningful relationships and brand loyalty through engaged and informed conversations with customers. Responded to immediate customer questions, requests, concerns, and needs. Managed a high volume of inbound contact with customers via telephone, email, and chat.

Veazie, ME

Loading, transporting, and delivering items to warehouses in a safe, timely manner. Reviewing ordersbefore and after delivery to ensure that orders are complete, the charges are correct, and the customeris satisfied. Assisting with loading and unloading items from vehicle.

United States

Communicate in a positive professional manner while speaking to the customer.Find Comparable alternatives and use good judgment. Organize and Plan the task.Provided excellent customer service to clients, Identified and resolved every customer service inquiryor problem occurring from catalog and internet. Presented clients with prime product.

Jasper, Georgia, United States

Oversaw the day to day operations of a crystal retail store including the following items: reconciledmonthly sales journals, sales figures, and bank deposits. Assisted customers in selecting variousmetaphysical related products by qualifying the customer's needs, explaining features and benefit.Finalized customer purchases by writing orders, covering.

Canton, Georgia, United States

Drove residential routes. Delivered products in a timely and courteous manner. Loaded packages. Maintained ongoing communication. Consistently completed on-time deliveries and managed paperwork. Maintained receipts and income from deliveries.

Plymouth, Massachusetts, United States

Handled inbound customer repair requests via phone, portal, email, and network monitoring tools. Utilized Salesforce and interfaced with incumbent local exchange carriers, field service technicians, and other internal partners as needed to resolve customer troubles. Provided all customer communications including status updates and inbound automatic call.

Undergraduate, Medical Billing And Coding

Certification, Cybersecurity