Jay Schellenberg Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

San Diego, Ca

- Responsible for driving operational excellence for the connected services that a business offers to its customers to deliver an "always on" operation, year round, at the right cost- Use technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable & reliable customer experiences- Analyze and synthesize a variety of inputs to drives the end-to-end incident management process for multiple offerings- Create, develop, and manage the deployment architecture for the application- Develop the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts- Develop and drive incident management processes, playbooks, and stakeholder communication mechanisms- Oversee change management configuration management operating mechanisms- Drive root cause analysis (RCA) and risk management processes

Greater San Diego Area

• Installation, configuration and management of Linux operating systems. (CentOS, Ubuntu)• Configuration management – Ansible, Puppet• Source code control – GIT• Scripting – Bash, Python• Task and project management – JIRA• Logs and analytics – ELK, filebeat, Prometheus, Grafana• Documentation – ASCIIdoc, ConfluenceActively manage, improve, monitor, and support a distributed infrastructure• Played a key role in moving production infrastructure to new datacenters as part of aconsolidation effort due to company mergers• Manage build deployments for multiple applications• Deployed new telephony infrastructure using Docker and Ansible== Administration == - Microsoft Exchange, Active Directory, GPO, File Services in a distributed/multi-site environment.- Symantec BackupExec administration for corporate backup policy and disaster recovery.- Documentation and planning including IT capacity, software license auditing, and reporting.- Some internal IT support duties including; MS/Mac desktop support, VOIP phones, remote office support.- LAN administration including firewall policies, network monitoring, and traffic policing.- Linux server administration including configuring Nagios and Cacti for monitoring and alerting- Postfix and Spamassasin setup and configuration as a gateway spam filter- Failed system data recovery using dd and PhotoRec== Development ==- Created custom MSI installers using WIX- Freeswitch for in-house and production telephony services- Some experience with bash, Python, Java, Javascript, PHP, and HTML.

Greater San Diego Area

Managed a group that grew from 12 to 25. Provided assistance with technical escalations primarily related to ESET's business products (ESET Remote Administrator, ESET Antivirus and Smart Security, ESET for Microsoft Exchange, as well as the various Linux products). Provided assistance with cleaning malware from home and business environments.

Provided technical support for ESET security products to home and business customers. Issues ranged from cleaning malware infections for home customers to configuring network wide antivirus installations for businesses. Duties also included knowledgebase contribution and forum patrol.

Provide technical support for Netgear products to customers via telephone and e-mail. The products ranged from Layer 3 switches to consumer wireless routers. The support involved troubleshooting products and networks, including VPN's and VLAN's, as well as presales questions regarding features and capabilities

Provided networking support for a small business network composed of 15 computers, several large and small format printers, and a server running Small Business Server 2003. The responsibilities included building, upgrading, and maintaining the computers and the network. The network was run off of an entry level, business class Netgear router and switch.

Bachelor'S Degree, Information Technology Security

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