I am fully engaged in dynamic learning experiences on Clicked, a virtual work experience focused on and sponsored by Salesforce and Talent Alliance. This provides real-time learning opportunities and enables me to explore diverse career paths within the Salesforce ecosystem, expanding further from my current role as a Salesforce Administrator, Business Analyst, and Salesforce Developer.

Led a transformative Salesforce Health Cloud implementation for Trusted Ally Home Care Services, optimizing their operations and enhancing compliance for a Department of Labor-regulated Home Health Agency. The project encompassed advanced automation, custom development, and innovative process designs.Key Responsibilities & Achievements:- Comprehensive Implementation: Designed and executed workflows for case management, lead conversion, and patient authorization tracking using Salesforce Flows, Apex, and Health Cloud features- Document Checklist Automation: Developed Apex triggers to dynamically create and manage compliance-driven Document Checklist Items, reducing manual effort and errors- Custom Object Development: Built tailored objects like 'Required Tasks for Opportunity Cases' for granular task management and tracking- Opportunity Workflow Automation: Automated task creation, approvals, and custom Opportunity Stage transitions aligned with patient care workflows- Lead Conversion Enhancements: Engineered custom Apex solutions for converting Leads into Accounts, Contacts, and Opportunities, dynamically setting Opportunity stages and deadlines- Integrations: Implemented RingCentral integration ensuring secure compliance with regulatory standards.- Reporting & Analytics: Delivered actionable dashboards for tracking patient pipeline, authorization statuses, and operational KPIsImpact:- Reduced patient onboarding time by 30% with streamlined intake processes- Compliance with Department of Labor documentation and approval workflows- Built reusable solutions, including ticketing and automation packages, scalable across multiple Salesforce instances- Technologies & Tools: Salesforce Health Cloud, Apex, Lightning Components, DocuSign, Salesforce Flows, Custom Objects, Reports & DashboardsThis role exemplifies my ability to bridge business needs with technical expertise, delivering solutions that drive efficiency and compliance in healthcare operations

QuickSkill Initiative:Led a cross-functional team to launch the QuickSkill Initiative, aligning with the company's strategic focus on specialized services.Oversaw development and launch of video editing and trailer creation services for medical practices, resulting in a 40% increase in client engagement and 20% revenue increase.Salesforce Administration:CRM Optimization: Leveraged Salesforce.com Administrator expertise to revamp CRM strategies, leading to enhanced efficiency in our Salesforce systems.Data Insights: Implemented sophisticated data analysis and reporting tools in Salesforce, extracting valuable insights that improved targeting precision and customer acquisition.Project Leadership: Directed critical Salesforce projects, ensuring their alignment with organizational goals and smooth integration with web development and e-commerce systems.Solution Development: Created customized Salesforce solutions addressing specific business challenges, focusing on process automation and user-friendly interfaces to boost efficiency and adoption.Cross-Functional Collaboration: Collaborated with IT, marketing, and sales teams to align Salesforce solutions with technical requirements, user needs, and overarching business objectives.Web Development and eCommerce:Directed web development efforts, leading to the creation of responsive, SEO-friendly websites and improving client satisfaction rates to 95%.Orchestrated a data-driven overhaul of client eCommerce platforms, leading to a 30% increase in sales and a 10% increase in customer retention rates.Training and Consulting:Conceived and executed training programs in Project Management, Agile, and Lean Six Sigma, securing long-term consulting contracts.Remote Video Production:Initiated a service line for remote video production tailored for healthcare providers, enhancing patient engagement and opening a new revenue stream.

Spearheading the QuickSkill Initiative focused on providing high-quality video editing and trailer creation services for medical practices.Developed and launched two lead magnets: QuickSkill TrailerEdge™ and QuickSkill EditEdge™, generating a 40% increase in client engagement.Managed cross-functional teams to deliver projects within tight deadlines, maintaining a 98% customer satisfaction rate.

Jay was responsible for setting up the B2B wing for Simplilearn Americas LLC and to scale up the worldwide sales operations of the newly acquired entity, Market Motive. The key responsibility of this role was to drive predictable business performances by building a consistent revenue stream through various different long-term relationships and associations.This role involved setting up processes and workflow for:• Lead generation by aligning with various marketing channels• Internal lead generation• Hunting and Farming methodologies• Affiliates and Partner networks

Medha Labs is a software development company in India providing Offshore Software Development Services & Solutions with services such as Outsourcing Software Development, Mobile Apps Development, Product Development, E-strategy Consulting, Web-Enablement Designing, Offshore Application development, Software Development, Multimedia and Design Solutions, WAP Development and ERP solutions.• Deployed an aggressive marketing plan to generate sustainable project funnel for the start-up• Success stories in ERP & CRM implementations, eCommerce, mobile apps, social media marketing and bespoke web-enablement for clients in UK, US and India.• Developed the outsourcing wing of Medha Labs to add Technology support for our UK and US based clients. • Other projects are MIS reporting and Transcription services.

The key responsibilities included a complete turnaround in functionality, structure, processes and procedures of the entire business unit.• Turned around the Profitability Matrix within 6 months from an Operating• Margin of 32%, to a still sustained net operating margin of > 50%• Instituted the concept of performance management in the organization. Laid down performance dashboards and Scorecards to make every employee’s performance and contribution measurable.• Managed the end-to-end sales-supply chain-delivery-customer service cycle.• Led the Program Lean Six Sigma initiative of continuous improvement for the site.• P&L responsibility.• New business opportunities.• Account management.Services provided: Tech Support, Sales -Inbound and Outbound, Customer ServicesDiversity of Clients - Gaming, Skin Care, Fitness, Non-regulated Banking, Telecom, Charities, Public Sector, etc.

Key responsibilities: Service Delivery, Profitability and Employee Relationship. Quarter priorities driven, selling enterprise solutions, Warranties (Insurance), Software & peripherals• Co-led the successful launch and drive of a key Dell initiative, the• Outbound Business and APOS Warranty Sales at Hyderabad; increasing sales• 130% QoQ, to attain sales of $30m per quarter.• Established a marketing campaign for APOS sales; increasing quarterly revenue from $300k to $3.5m• Spear-headed the Process of Dell Financial Services and moved the Sales on Finance penetration to its all time high of > 20%, a feat still unmatched across Dell EMEA HSB/SMB sales.• Led the Lean Six Sigma Green Belt project to drive conversion rates from 26% to a sustainable >38% in 3 months. This brought about annualized hard savings of $ 1.5 mn.• Conceptualized, created and implemented a real-time KPI linked Scorecard, for both the sites Hyderabad and Gurgaon to manage the performance of >• 500 agents• Attained regular promotions within the company, to include former positions as: Area Manager – APOS Business Sales, Specialty Manager – Dell Financial Services, Sales Manager – SnP and Consumer Sales.

Spear-headed the process of Dell Financial Services and moved the Sales on Finance - Revenue penetration to its all-time high of > 20%, a feat still unmatched across Dell EMEA HSB/SMB sales.

• Managed team of sales professionals for sales in the UK - Consumer segment and the UK - Software and Peripherals for Dell.• Led the Lean Six Sigma Green Belt project to drive conversion rates from 26% to a sustainable > 38% within 3 months. This brought about an annualized hard savings of $ 1.5 mn.

Processes Managed: Mortgage, Wireless, High Speed Broadband SalesProcesses– Voice – Lead GenerationResponsibilities:(Operations) Service Delivery, Revenue turnover and Profitability.• Meeting/Growing Revenue numbers from clients by ramp up and assessing viability of new services which can be rendered• Designed call window to get seating efficiencies from 1.2 to 2.1 between voice and web• Set up Call evaluation software for India operations• Designed and implemented the Workforce Manager capable of managing Leave Management, Attendance, Absenteeism trends and an analysis of performance trends on the floor. – Later was transitioned to be a full-fledged HR tool• Ramped up the business from 80 FTEs to 400 FTEs in India

• Technical Support services for one of the largest ISPs in US• Providing on the Job Training, Initiatives on sales pitch on Smart Transfers• Maintain optimum compliance on audits by client• Actively involved in standardization during the COPC certification of the center

Key responsibilities:• Developed K12 content using Macromedia (now Adobe) Flash. 2D animations and ActionScript.• Introduced interactive content by training the Kolkata team on ActionScript