Job Position: • One Freight System (OFS) Team Leader / Technical Leader / Senior Support Analyst o One of the youngest Team Leader in the department handling 10 Team Members o Providing production support for Air, Ocean and Ground Booking, Cargo Wise, Warehouse, Billing, Invoicing, Financing, Reports, Parameters setup, and Matrix access. o Working closely with EDI, EAI, JCAPS, C2C, FMV, JDE applicationso Expert in ticketing tool such as REMEDY and OTRS. o Expert in… Show more Job Position: • One Freight System (OFS) Team Leader / Technical Leader / Senior Support Analyst o One of the youngest Team Leader in the department handling 10 Team Members o Providing production support for Air, Ocean and Ground Booking, Cargo Wise, Warehouse, Billing, Invoicing, Financing, Reports, Parameters setup, and Matrix access. o Working closely with EDI, EAI, JCAPS, C2C, FMV, JDE applicationso Expert in ticketing tool such as REMEDY and OTRS. o Expert in ISeries/AS400 troubleshooting o Responsible for tickets assignment and ownershipo Creating Goals and Continues Process Improvement for the Company o Working with different types of Vendors such as IPTOR, KEWILL, BLUJAY and DFLO. o Completed all the trainings for operation and finance (with certifications)Achievements:o Awarded as "Exceptional" During the Mid-Year Review Show less