Jay King Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

● Responsible for elevating amazon building LAS7 from last place to #1 in the network for Amazon Robotics in 4 months by reviewing historical data within the building and network to provide solutions to common process failures and inefficiencies● Lowered severity escalations by 60% by partnering with operation leaders to identify key barriers to production flow and aligning senior leaders to Amazon policy standards● Launched a new predictive maintenance program with new personnel and fresh training in October 2023. In November 2023 that Team went on to predict and prevent over $500,000 of potential failure costs by evaluating equipment, determining root causes, and initiatingrepair before failure.● Repaired previously broken relationships between my department and other departments by volunteering time and assistance with employee experience programs and learning other department demands and KPIs● Managed and redesigned the planning department for mechanical and robotic maintenance by setting standard operating procedures,standard work, and completion cadence for scheduling, logistics, and predictive maintenance● Developed the Root Cause Analysis (RCA) DeepDive/Tracking program that has eliminated the previous issue of having repeat severity events ● Decreased the average critical condition-based alarms from 10 to 0● Leader of vendor management and extended downtime windows ● Redesigned the Amazon Robotics floor mapping● Created network share drive and Team sheet to streamline communication within and without RME (my department)● Manage site professional risk management (PRM) budget and work closely with finance to ensure compliance while allowing RME to remain reliable and prepared● Partnered with Finance to purchase AR floor cleaning units. Wrote a white paper to get regional approval. This saved the site $50,000 in year 1, $80,000 in year 2, and $450,000 by year 5. Wrote white paper for other sites to follow

Las Vegas, Nevada, United States

Manager of Non Sort, Amazon Robotics, Make On Deman, and Merch By Amazon● Managed Reliability Maintenance Engineering Teams including up to 70+ certified employees ● Hired complete staffing for the largest Make On Demand and Merch by Amazon sites while owning various training and human resource responsibilities ● Streamlined the Make on Demand service call process by taking four different forms of tracking communication and turning them into one real-time service tracker that centralized metrics and provided a real-time view of the operational floor for my team and customer visibility● Organized and developed a four-month training program for the Las8/9 RME Team across 5 U.S sites● Oversaw the Installation and Operation Qualifications Team and received Las8/9 from construction for the OPS engineer Team● Coordinated 15-20 vendors including the General Contractor for the Las8/9 building launch and spare parts receive● Bridged communication for customers with engineering regarding the build and between vendors and amazon with launch logistics● Developed an infrastructure to increase work efficiency through standard work checklists and tools to track productivity and quality, leading to a decrease in defects by 25%● Mentored employees by providing direction to help them achieve their goals. This included launching the Mechatronic Robotics Apprenticeship (MRA) which sends hired techs to a specialized 12-week college course for certifications and promotion upon completion● Developed job hazard analysis to increase safety for unique equipment at Las8 and Las9 for techs and associates● Ensured compliance with applicable OSHA, state, local, and company safety laws, regulations, policies, and customer procedures● Developed preventative maintenance programs that decrease production downtime by 15% without sacrificing machine quality● Participate in and support efficiency improvement Kaizen activities for the customer on a site and network level

Las Vegas, Nevada Area

● Managed outbound operations and labor assignments for The Pick, Pack, Dock, Transfer Out, Vendor Returns, and Customer Returns● Controlled the process and executed operations needed to ship 20,000-30,000 items per day● I led and managed 100-150 employees daily and their performance, quality, and safety.● Developed 7 process assistants for higher roles within the company by teaching them responsibilities above them, giving them high-levelprojects, and coaching them through interviews.● Improved shift rates by 10% in one quarter and became the best in class for traditional Nonsort Amazon buildings● Promoted within one year and moved to oversee the entire site’s outbound ship dock. Increased productivity by 40%, and decreased qualityerrors by 50% within the first 3 months of the new role.● Created an online Excel document for all shifts to standardize the flow of operations for all departments into a centralized location.● Saved 20 hours a week per operations manager (OM) by moving flow planning responsibility to hourly process managers increasing OMbandwidth for Think Big initiatives. This decreased the manager headcount needed for the building to accomplish the same operations● Wrote a white paper that installed the first dock accountability program to track and manage productivity similar to comparable paths● Led improvement projects for inter-department areas, performance, and quality● Built a problem solver, process guide, and process assistant program that taught top-performing employees to progress. Developed 10employees for supervisor roles This increased commitment from the team, improved the Criticle Pull Time chase for deliveries byincreasing the number of people chasing, and eliminated underperformance.● I eliminated bottlenecks for dock jackpot lanes by working with RME and controls to target coding on packages that went to the jackpot

Las Vegas, Nevada, United States

● Served as launch manager for all logistics of the business● Negotiated with franchiser corporate to organize an area development deal to have sole rights to the Las Vegas Market● Worked with the state of Nevada for all company documents and permits for the LLC and DBA that would make the franchise purchases● Set up all company finances for banking, bookkeeping, and accounting● Managed our team of lawyers to accomplish milestones from lease negotiations, operating agreements, and liquor licensing● Managed our launch team to find real estate options, decide on the right location, and sign a lease● Managed our construction team, including contractors, Architects, Marketing managers, and restaurant designers to create the floor plan,the equipment schedule, signage, the food menu, the drink menu, and the marketing plan.● Manage all vendor relations and correspondence for business products● Primary lead for franchisor relations, scheduling, products, services, sales, customer relations, employee relations, hiring of all positions,promotions, orientation, and onboarding● Hired and developed Operation Team including staff and management

Las Vegas, Nevada, United States

I am the owner of the Tapville Franchise in the Las Vegas Area. We are a Self-Pour and Eatery. At Tapville, we value spending precious time with friends & family. We exist to make your experience more pleasurable and experiential— eliminating pain points of traditional contemporary hospitality establishments.

Knoxville, Tennessee

Founder, Owner, Operator, CEO, ● Streamlined operations to create a 60% increase in company value each year by capitalizing on trends and customer suggestions● Served as the main point of contact for all aspects of the business and worked with the state on all documents and permits● Set up all company finances for banking, bookkeeping, and accounting● Take all customer inquiries, and set appointments to choose the products that best suit their needs● Made 30+ sales calls a day with a success rate of 75%● Created spreadsheets that integrated purchasing and sales, combining both departments into one operation while tracking a profitimprovement of 15% a quarter● Organized the purchase and delivery of products from the supplier● Managed logistics of sale and delivery of products to customer● Oversaw and conducted repairs to products● Directed networking for the company and products● Directed the company’s marketing, advertisement, and social media● Managed all customer service

Las Vegas, Nevada, United States

Grew the business by 50% from year 1 to year 2 by using self-tracked data to tailor ads to a specific customer and a particular area● Served as the main point of contact for all logistics of the business● Worked with the state of Nevada for all company documents and permits for the LLC and DBA● Set up all company finances for banking, bookkeeping, and accounting● Manage all customer inquiries and scheduled appointments to choose the products that best suit their needs● Handled finances, balance sheets, and P&Ls as the financial manager.● Managed all marketing and ads including physical and virtual ads● Built the business to be self-sustainable to provide bandwidth for new business

Knoxville, Tennessee Area

Manager● Ran, organized, and managed the store, shift, and 50-70 employees● Increased customer and employee satisfaction by 5%-10% each quarter● Controlled procurement and store finance including min-max ordering and store profits● Created Excel and access spreadsheets for analytical analysis leading to a 12% increase in order completion● Managed quality assurance of meat supply and distribution for the district● Organized daily catering orders and priority customer deliveries● Opened and closed the restaurant● Handled money including, morning distribution, final counting, and transportation to and from the bankCorporate Sales Manager● Created and reviewed sales data from all company stores to improve upselling by 3%-5% each quarter● Conducted and reviewed business-to-business sales with suppliers● Worked with neighboring stores to influence buying power with suppliers and lower unit cost by 2%-5%● Met with business relations to check performance for supply chain efficiency● Found and eliminated waste in the supply chain by bringing distribution inhouse, saving 15% on monthly cost● Created and reviewed all media presence● Finalized paperwork, signed and recorded invoices, counted and recorded inventory● Organized procedures, including issuing out employee tasks and customer service● Ordered and finalized orders for shipments and store commissary● Helped open the first store and expand to three locations in the city● Managed hiring and employee performance, determining the need for training and delivering it, coaching employees, and establishing storeterritory.● Responsible for developing sales plans and performing data analysis.

Knoxville, Tennessee Area

Manager ● Ran, organized and managed the store, shift, and 20-40 employees● Increased customer satisfaction by 5% a quarter continually● Handled money including, morning distribution, final counting, and transportation to and from the bank● Finalized paperwork, signed and recorded invoices, counted and recorded inventory● Organized procedures and issued employee tasks● Ordered and finalized orders for shipments and store commissary● Organized and scheduled weekly shifts● Opened and closed the restaurant● Took on the additional role of BOH (back of house) manager, which included raising the store's food quality rating 5% a period.● Created and updated Excel and access spreadsheets and analytical analysis for daily, weekly, and quarterly production

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, 3.8

Activities and Societies: Executive board member in charge of Corporate Relations for the Management SocietyI studied management, supply.

Associate Of Science - As, General Studies