Jessica A.

Jessica A. Email and Phone Number

Senior Customer Success Manager @ Apptronik
California, United States
Jessica A.'s Location
San Francisco Bay Area, United States, United States
Jessica A.'s Contact Details
About Jessica A.

Hello there! I build Success teams and processes for startups. I currently with bots, but at the heart of it all, I love connecting people with each other and technologies. I strive to be an influential voice in startup and tech spaces, focusing on helping folks of all backgrounds find better opportunities in tech.

Jessica A.'s Current Company Details
Apptronik

Apptronik

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Senior Customer Success Manager
California, United States
Website:
apptronik.com
Employees:
255
Jessica A. Work Experience Details
  • Apptronik
    Senior Customer Success Manager
    Apptronik
    California, United States
    View
  • Locus Robotics
    Customer Success Manager
    Locus Robotics Oct 2024 - Present
    Wilmington, Ma, Us
    View
  • Ambi Robotics
    Senior Customer Success Account Manager
    Ambi Robotics Feb 2024 - Aug 2024
    Berkeley, California, Us
    View
  • Ambi Robotics
    Customer Success Account Manager
    Ambi Robotics Apr 2022 - Feb 2024
    Berkeley, California, Us
    - 1st CSM hire- Managed customers worth over $6M ARR with 15 sites nationwide - Hired and managed seasonal robot technicians- Served as point of escalation between customers and internal teams- Developed software QA processes
    View
  • Threads Consulting Group
    Operations, Customer Success
    Threads Consulting Group Aug 2021 - Jan 2022
    View
  • Gorgias
    Lead, Advanced & Enterprise Customer Success
    Gorgias Jan 2021 - Jul 2021
    San Francisco, California, Us
    - Built and mentored an international team of 8 international CSM's responsible for over $6M ARR and 700 accounts- Managed a personal portfolio of over 130 top e-commerce brands valued at $1.4M ARR- Streamlined Business Review processes to reduce CSMs' workload by over 50% per call by identifying patterns and automating repetitive tasks
    View
  • Gorgias
    Customer Success Manager
    Gorgias Mar 2020 - Dec 2020
    San Francisco, California, Us
    - 3rd CSM hire- Onboarded and activated over $1M ARR of accounts within first 3 months- Prevented over $100k in churn for high-touch, Enterprise customers by providing exceptional support and product knowledgeGorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels. Connect all your business and social apps, and turn customer support into a revenue-generating activity!We currently serve over 6k businesses including Timbuk2, Steve Madden, and Princess Polly
    View
  • Universe
    Support Operations
    Universe Feb 2019 - Mar 2020
    Brooklyn, New York, Us
    The easiest way to build a website~- 9th team member- Streamlined internal support operations
    View
  • The Liturgists Singles Community
    Co-Founder
    The Liturgists Singles Community Sep 2018 - Sep 2019
    An active and influential online community with over 2k members and growing.
  • City Of Cerritos
    Public Works Resident Services
    City Of Cerritos Apr 2015 - Apr 2016
    Cerritos, California, Us
    - Managed workflow communication between officials and residents by utilizing tree inventory software- Communicated with over 100 residents weekly to inform them of policy updates and work time estimations
    View

Jessica A. Education Details

  • University Of California, Berkeley
    University Of California, Berkeley
    Political Economy
  • Cerritos College
    Cerritos College
    Economics

Frequently Asked Questions about Jessica A.

What company does Jessica A. work for?

Jessica A. works for Apptronik

What is Jessica A.'s role at the current company?

Jessica A.'s current role is Senior Customer Success Manager.

What is Jessica A.'s email address?

Jessica A.'s email address is j.****@****hoo.com

What schools did Jessica A. attend?

Jessica A. attended University Of California, Berkeley, Cerritos College.

Who are Jessica A.'s colleagues?

Jessica A.'s colleagues are Chase Betzer, Bill Welch, Ashutosh Morde, Ryan Vasquez, Wooseok Choi, Brieann Killin, Ryan Steindl.

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