Gaurav Jaiswal Email & Phone Number

Noida, Uttar Pradesh, India

Greater Noida

Solution Consulting | Presales Consultant

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

• Proactively engaged with over 200 startup founders and entrepreneurs from diverse sectors including education, finance, insurance, retail, ecommerce, social media, human resources, healthcare, sports, travel, B2B, B2C.
• Conducted in-depth analysis of product requirements by aligning the product vision and roadmap with the needs of the users, identifying pain points, competitive landscape, current stage of development, technical.
• Orchestrated over 150 requirements gathering and elicitation sessions by utilizing a range of techniques including stakeholder interviews, brainstorming, group discussions, and document reviews, to ensure comprehensive.
• Authored 100+ comprehensive business and functional requirements documents, which incorporated user stories, system context, and flow diagrams, to facilitate a clear understanding of business objectives, vision.
• Conducted thorough analysis, elicitation and documentation of requirements for traditional and emerging technologies, including Web Applications, Mobile Apps, Artificial Intelligence (AI), Machine Learning (ML), and.
• Successfully participated in government tenders and demonstrated bid management expertise by preparing and submitting competitive proposals in response to RFPs, resulting in 3 awarded contracts.

Noida, Uttar Pradesh, India

• Led and managed pre-sales activities such as requirement gathering and proposal development, resulting in the successful acquisition of a project.
• Leveraged a deep understanding of business processes, requirements analysis & elicitation, process automation, customer and user needs, gap analysis, project & product life cycle management, market research, risk &.
• Collaborated with customers and cross-functional teams, conceptualized and implemented technology solutions and played a vital role in project life-cycle to ensure alignment of business goal with technology solutions.
• Authored business and functional requirements documents, feature sets, and user stories; created visual models such as wireframes, process flowcharts, and swim-lane diagrams.
• Proactively identified risks and issues in projects, enabling quick and effective resolution and mitigating potential negative impacts.
• Accelerated company's offerings by supporting sales, human resources & operations functions to develop a new line of business within a duration of 3 months specializing in SAAS & enterprise application domains focusing.

Noida, Uttar Pradesh, India

• Collaborated with customers for gathering application development requirements related to websites, web applications and mobile apps in ed-tech, e-learning, e-commerce, business applications, and multi-site development.
• Executed requirements gathering and elicitation using brainstorming, workshops, interviews, document reviews, and by analyzing interfaces.
• Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.
• Created project artifacts such as statement of work, requirements specifications, wireframes, process diagrams, swim-lane diagrams and proposal documents.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

• Facilitating requirements gathering and analysis by working with stakeholders and subject matter experts to understand business needs, pain points, and objectives.
• Defining and documenting business and functional requirements, use cases, user stories, and acceptance criteria to ensure solutions align with business goals and end-user needs.
• Collaborating with cross-functional teams, including developers, project managers, and QA, to ensure solutions meet requirements, are delivered on time and within budget, and meet quality standards.
• Conducting business process modeling and analysis to identify areas for improvement and make recommendations for process optimization and automation.
• Participating in pre-sales activities such as proposal development, requirements scoping, and solution design to help win new business and ensure alignment with client needs.

Jaipur, Rajasthan, India

• Conducted research through online sources such as Google, LinkedIn, and Facebook to support the backend and data collection process for a media outlet project.
• Demonstrated strong performance and was promoted to the direct client relations team within three months of joining, handling tier 1 tickets from clients directly.
• Streamlined the incoming ticket request distribution process across a team of five members to improve efficiency and customer satisfaction.
• Mentored and coached three new hires on business processes and tools to ensure a smooth onboarding process.

Customer Care Executive, International US-based voice processCustomer Care Executive, International US-based voice process

Bachelor Of Technology, Information Technology, 1St Divison

Diploma, Java Technologies

Course Features: Programming Logic & Techniques, Implementing Database using Oracle9i, JAVA Fundamentals & Programming Language, OOAD.

High School & Intermediate, Science & Computers