Jazmín Herrera Email & Phone Number

Puebla, Puebla, Mexico

Proven experience in scheduling and conducting shadowing and coachingsessions for bottom-performing advisors.Successfully utilized quality analysis to provide weekly feedback on advisorperformance and cases handled, leading to improved performance andincreased productivity.

Puebla, Puebla, Mexico

I am responsible for monitoring and reporting trends, as well as providingguidance and support to other advisors. My ability to effectively managecustomer complaints was a valuable asset to the team.Through my hard work and dedication, I successfullycontributed to improving overall customer satisfaction andachieving company goals.

Puebla, Puebla, Mexico

I worked as an experienced customer support representative for the leadingmusic streaming company, I have a proven track record of success inproviding exceptional service to customers through various channels.I initially began my tenure with the company providing customer supportthrough live chat, and quickly progressed to handle social media contacts onplatforms such as Twitter and Facebook.My strong work ethic and dedication to customer satisfaction have earnedme a reputation as a dedicated and reliable professional.

Puebla, Puebla, Mexico

Agent on the Customer Relations Management team for the sales and servicedepartment. Responsible for welcoming customers, ensuring their comfort,conducting follow-up surveys via phone or WhatsApp, and reportingcomplaints to ensure customer satisfaction. Progressed to a role as a contactand appointment scheduler for high-end users, responsible for following up ontheir entire experience.

Puebla, Puebla, Mexico

Customer Service Representative at the leading online store in the US andMexico, I provided exceptional customer service through various channels,including phone, email, and chat. Utilizing the AWS and Zendesk CRMs, Ieffectively managed customer inquiries and concerns, including trackingdeliveries, processing replacements and refunds for damaged items, andtroubleshooting account issues.

Puebla, Puebla, Mexico

Responsible for managing the front desk of a nutritionist specialist, serving as the primary point of contact for patients and visitors. My key duties included greeting and registering patients, scheduling appointments, and verifying insurance information, handling phone calls, inquiries, and administrative tasks and ensuring the smooth flow of operations. Additionally, I managed patient records, coordinated with insurance providers, assisted with billing inquiries, maintained a clean and organized reception area, handled sensitive information with confidentiality, used electronic health record systems proficiently, resolved patient concerns by providing excellent customer service, contributing to a positive patient experience, and supporting the efficient functioning of medical facilities.

Puebla, Puebla, Mexico

Assisted the Event Coordinator Specialist with tasks as planning and executing events, collaborating with clients to understand their objectives, proposing budgets, and coordinating logistics such as venue selection, catering, and decor. Managed event budgets, negotiate with vendors, and oversee on-site activities to ensure everything runs smoothly. Helped to word contract negotiations, obtain necessary permits, and ensure compliance with regulations. Problem-solving, strong organizational, communication, and creative skills were essential for anticipating and addressing issues before, during, and after to deliver successful and memorable events.