Manager, Service & Inspections
Health & Safety Focused: Responsible for driving a safety culture which has been demonstrated through zero tolerance of following safe work practices, training, audits and ensuring code compliance with local provincial regulators. This is proven with three years of zero accidents.Financial Management: Responsible for budgeting and forecasting operationally up to $4M per year. I have a proven track record in meeting or exceeding financial targets over the past 10 years. Manage customer accounts and metering of 12,000 customers per month. Keep corporate executives abreast of the company results. Researched and developed scorecards/dashboards to track progress and opportunity for improvements, allowing my team visibility to drive results.Fostering Innovation & Project Management: Designed, developed, trained and led several key projects including the implementation of a change management project to prepare for electronic field automation. This required buy-in from all levels of executive management and my teams, planning and organizing resources and roll-out while still maintaining optimal customer service.Customer Focused: Have created utility maintenance programs that proactively assist in improving customer satisfaction and promote safety at over 12,000 Customer Sites, 54 Pressure Reducing Stations and 2 Gate Stations. Responsible to resolve escalated customer complaints.Leading:- Utility emergency first responders- Safety inspections of gas installations prior to turn on- Emergency Programs- Business Resumption Planning- Gas Metering- Gas Regulation- Technician Training- Quality Assurance- Customer Experience- Contractor Coaching