Stephen Ritter's Location
Oliver Springs, Tennessee, United States, United States
About Stephen Ritter
Strategic, analytical, and tech-savvy professional with a deep passion for IP networking and cybersecurity. Recently certified in CompTIA Security+ and Cisco CCNA, I’m actively transitioning into Information Technology (IT) to channel my enthusiasm into driving operational excellence and defending against cyber threats.Currently honing my skills as an IT Support Course Fellow at Climb Hire, where I mentor learners in cybersecurity and networking. The thrill of configuring networks and outmaneuvering cyber criminals fuels my dedication to this field. I thrive on the challenge of securing systems and am eager to bring that excitement to a professional environment.Recognized for a natural aptitude in navigating complex technology initiatives and optimizing procedures to boost efficiency and productivity, I am eager to join a team where I can continue going to war against cyber criminals, applying my technical skills, leadership, and collaborative abilities in technology, networking, and security. Seeking opportunities in IT and cybersecurity, particularly in environments that value operational efficiency and technological innovation.Please note: Due to LinkedIn’s name policy, my profile displays 'Stephen,' but I am professionally known as 'Jazz Ritter.' I appreciate your understanding!
Stephen Ritter's Current Company Details
Pilot Flying J
View
NOC Technician
Oliver Springs, TN, US
- Website:
- pilotflyingj.com
- Employees:
- 12487
Stephen Ritter Work Experience Details
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Noc TechnicianPilot Flying JOliver Springs, Tn, Us
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It Desktop Technician IiTeamhealth Sep 2024 - PresentKnoxville, Tennessee, United States• Ensure compliance with SOC2, GDPR, and HIPAA standards, delivering exceptional IT support and maintaining optimal system availability.• Proactively resolve complex technical issues, enhancing operational efficiency through systematic analysis and innovative solutions.• Coordinate the removal of unapproved software across 200+ devices, ensuring compliance and bolstering security.• Oversee the service ticketing system, maintaining high standards of service quality by responding to customer requests within established SLA time limits, leveraging Active Directory and Exchange to ensure compliance and security across all devices. -
Cybersecurity ConsultantTidy Services Aug 2024 - PresentRoanoke, Virginia, United States• Conduct network security assessments for Tidy Services, identifying and mitigating potential threats, including DoS attacks and unauthorized access attempts.• Collaborate with IT management to enable secure remote access and implement firewall rules, enhancing network security posture.• Configure and manage network equipment, including the TP-Link ER7206 VPN router, ensuring up-to-date firmware and secure system configurations.• Developing and executing a response plan for potential cybersecurity threats, balancing production needs with security requirements. -
It Support Course FellowClimb Hire Aug 2024 - PresentSan Francisco, California, United States• Partner with the Track Instructor to deliver an intensive IT Support curriculum, empowering adult learners to achieve CompTIA A+ certification and excel in their IT careers• Lead personalized 1-on-1 and group sessions, specializing in cybersecurity and networking, providing expert mentorship and coaching that drives learners ("Climbers") to exceed program expectations and secure IT roles• Deliver targeted, actionable feedback, guiding Climbers in building robust job search portfolios, including polished resumes, LinkedIn profiles, and interview strategies tailored to cybersecurity and networking opportunities• Utilize Salesforce, Asana, and Slack to meticulously track learner progress and maintain seamless communication, ensuring every Climber receives the personalized support needed to thrive in the IT field• Cultivate a vibrant, collaborative community where learners empower each other’s success through shared knowledge, networking, and peer-driven support -
Smb Account Activation Specialist, Ihg Hotels & ResortsGitgo Mar 2023 - Jan 2024Omaha, Nebraska, United States• Developed and implemented outreach strategies for securing new business relationships and commitments from SMB companies to utilize IHG for business lodging needs• Successfully secured an average of 10 deals per week, consistently achieving KPIs of contacting 60 leads a day• Played a key in supporting team member development by creating successful training strategies for new colleagues and streamlining processes for a simplified sales process• Discovered 4-5 large business opportunities monthly to partner with companies whose lodging budgets ranged from $200K to over $1M per year• Utilized strong communication skills to nurture relationships and provide top quality customer support• Partnered closely with upper management to develop and consolidate tech stack company-wide using sales experience, including marketing tools, CRMs, cadence management, and artificial intelligence -
Inside Sales Account Representative, Emoney/Fidelity InvetsmentsAccenture Sep 2020 - Jan 2023Knoxville, Tennessee, United States• Charted successful course of shaping and directing the cadence, messaging, and prospecting for special projects and large opportunities, including Mass Mutual Life Insurance Company• Provided customer support in diagnosing technical issues they experienced, quickly learning eMoney’s software and platforms to understand the features and data processing procedures to educate customers on utilization• Implemented the Sandler Selling System to qualify leads, build rapport, and uncover pain points to identify products to sell and secure 10 contracts per week with a goal of 7• Handled on average 25 daily incoming customer calls and emails to resolve customer issues and close sales• Conducted 60 outbound calls daily to identify new sales opportunities and cultivate relationships with current accounts• Served as a main point of contact for resolving technical issues within contractor office, quickly supporting team members with troubleshooting computer issues to address the root cause with timely resolutions• Fielded escalated customer calls for platform issues to educate on proper system utilization and performance expectations -
Closer & Account Executive, Microsoft AccountN3 (Acquired By Accenture) Feb 2020 - Sep 2020Atlanta, Georgia, United States• Demonstrated sales expertise, strong technical skills, and consistency in closing deals with Microsoft partners and SMB customers amounting to over $600,000 in sales per month• Employed IT infrastructure analysis skills to identify opportunities to upsell Azure and Microsoft 365, effectively educating the client on features and benefits of the systems• Created proposals to fill licensing gaps and upsell cloud services, as well as assisted clients in upgrading IT infrastructure to transition from on-premise to cloud solutions• Translated technical information into understandable language to support client product adoption
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Team Lead & Licensing Verification Consultant, Microsoft AccountN3 (Acquired By Accenture) Mar 2019 - Feb 2020Charleston, West Virginia, United States• Recognized as the top performing representative in a campaign of 35, earning the team lead title within 4 months and holding the main point of contact for the entire campaign• Guided, developed, and motivated a top-performing team of 12 Business Development Representatives in achieving company-set performance goals and objectives, with each representative secured an average of 18 new hot leads per week• Innovated, coached, and executed product training for junior team members to effectively implement sales, marketing, and influencing techniques• Spearheaded process improvement initiatives, including the design and implementation of effective sales strategies that were implemented campaign wide• Assisted in modifying and streamlining the tech stack and technical processes for the operations, resulting in the campaign improving efficiency by 3x• Showcased strong knowledge in navigating Microsoft Office, Microsoft Dynamics, and the company’s proprietary tools to identify opportunities to automate several time consuming processes
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Odor TechnicianU Got Stink Aug 2018 - May 2019Roanoke, Virginia Area• Deployed effective outreach campaigns offering odor removal services targeting local used car dealerships.• Adapted sales techniques to specific clients and promoted products based on personal client needs.• Researched and assembled effective procedures to remove unpleasant odors from fabrics and materials found in vehicles. -
Seasonal Used Car SalespersonMelt Down Solutions Jul 2016 - Oct 2018Roanoke, Virginia Area• Spearheaded the promotion, repair, detailing, and negotiation of used car sales with potential clients to achieve sales goals• Delivered customer service for an average of 20 customers per day, answering customer inquiries and complaints in a professional and friendly attitude• Handled technical aspects of sale including marketing, advertisement, and communication on major platforms
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CourierAmerican Expediting Company Jun 2017 - Sep 2018Roanoke, Virginia Area• Drove fragile, time-sensitive organic material between hospitals and blood banks. -
ServerBon Appétit Management Company Sep 2016 - Jun 2018Aliso Viejo, California• Accommodated and served guests.• Worked with a team to prepare and properly close dining hall. -
Stage TechnicianSoka University Of America Nov 2014 - Jun 2016Aliso Viejo, California• Developed technical skills involving lighting, sound, video, and stage management• Set up and maintained systems and equipment, including quickly resolving technical concerns during events -
Tour GuideCatalina Island Company May 2015 - Sep 2015Avalon, California• Directed and instructed participants through two-hour ecological zip line tours based in Avalon, CA.• Educated participants about safety best practices to ensure their well-being throughout the tour. -
Courtesy ClerkKroger Mar 2014 - Aug 2014Roanoke, Virginia Area• Bagged items, assisted customers with unloading, retrieved carts, and restocked shelves.
Stephen Ritter Education Details
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International/Global Studies
Frequently Asked Questions about Stephen Ritter
What company does Stephen Ritter work for?
Stephen Ritter works for Pilot Flying J
What is Stephen Ritter's role at the current company?
Stephen Ritter's current role is NOC Technician.
What schools did Stephen Ritter attend?
Stephen Ritter attended Soka University Of America.
Who are Stephen Ritter's colleagues?
Stephen Ritter's colleagues are Charles Reed, Mitch Reitz, Twiggy Owen, James Beaty, Debra Beavers, Ryan Montgomery, Melissa Turner.
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Stephen Ritter
United States1theovedgroup.com -
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Stephen Ritter
San Diego County, Ca5gmail.com, miteksystems.com, mcafee.com, gmail.com, kandji.io3 +161926XXXXX
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