Stephen Ritter Email & Phone Number

Oliver Springs, TN, US

Knoxville, Tennessee, United States

• Ensure compliance with SOC2, GDPR, and HIPAA standards, delivering exceptional IT support and maintaining optimal system availability.
• Proactively resolve complex technical issues, enhancing operational efficiency through systematic analysis and innovative solutions.
• Coordinate the removal of unapproved software across 200+ devices, ensuring compliance and bolstering security.
• Oversee the service ticketing system, maintaining high standards of service quality by responding to customer requests within established SLA time limits, leveraging Active Directory and Exchange to ensure compliance.

Roanoke, Virginia, United States

• Conduct network security assessments for Tidy Services, identifying and mitigating potential threats, including DoS attacks and unauthorized access attempts.
• Collaborate with IT management to enable secure remote access and implement firewall rules, enhancing network security posture.
• Configure and manage network equipment, including the TP-Link ER7206 VPN router, ensuring up-to-date firmware and secure system configurations.
• Developing and executing a response plan for potential cybersecurity threats, balancing production needs with security requirements.

San Francisco, California, United States

• Partner with the Track Instructor to deliver an intensive IT Support curriculum, empowering adult learners to achieve CompTIA A+ certification and excel in their IT careers
• Lead personalized 1-on-1 and group sessions, specializing in cybersecurity and networking, providing expert mentorship and coaching that drives learners ("Climbers") to exceed program expectations and secure IT roles
• Deliver targeted, actionable feedback, guiding Climbers in building robust job search portfolios, including polished resumes, LinkedIn profiles, and interview strategies tailored to cybersecurity and networking.
• Utilize Salesforce, Asana, and Slack to meticulously track learner progress and maintain seamless communication, ensuring every Climber receives the personalized support needed to thrive in the IT field
• Cultivate a vibrant, collaborative community where learners empower each other’s success through shared knowledge, networking, and peer-driven support

Omaha, Nebraska, United States

• Developed and implemented outreach strategies for securing new business relationships and commitments from SMB companies to utilize IHG for business lodging needs
• Successfully secured an average of 10 deals per week, consistently achieving KPIs of contacting 60 leads a day
• Played a key in supporting team member development by creating successful training strategies for new colleagues and streamlining processes for a simplified sales process
• Discovered 4-5 large business opportunities monthly to partner with companies whose lodging budgets ranged from $200K to over $1M per year
• Utilized strong communication skills to nurture relationships and provide top quality customer support
• Partnered closely with upper management to develop and consolidate tech stack company-wide using sales experience, including marketing tools, CRMs, cadence management, and artificial intelligence

Knoxville, Tennessee, United States

• Charted successful course of shaping and directing the cadence, messaging, and prospecting for special projects and large opportunities, including Mass Mutual Life Insurance Company
• Provided customer support in diagnosing technical issues they experienced, quickly learning eMoney’s software and platforms to understand the features and data processing procedures to educate customers on utilization
• Implemented the Sandler Selling System to qualify leads, build rapport, and uncover pain points to identify products to sell and secure 10 contracts per week with a goal of 7
• Handled on average 25 daily incoming customer calls and emails to resolve customer issues and close sales
• Conducted 60 outbound calls daily to identify new sales opportunities and cultivate relationships with current accounts
• Served as a main point of contact for resolving technical issues within contractor office, quickly supporting team members with troubleshooting computer issues to address the root cause with timely resolutions

Atlanta, Georgia, United States

• Demonstrated sales expertise, strong technical skills, and consistency in closing deals with Microsoft partners and SMB customers amounting to over $600,000 in sales per month
• Employed IT infrastructure analysis skills to identify opportunities to upsell Azure and Microsoft 365, effectively educating the client on features and benefits of the systems
• Created proposals to fill licensing gaps and upsell cloud services, as well as assisted clients in upgrading IT infrastructure to transition from on-premise to cloud solutions
• Translated technical information into understandable language to support client product adoption

Charleston, West Virginia, United States

• Recognized as the top performing representative in a campaign of 35, earning the team lead title within 4 months and holding the main point of contact for the entire campaign
• Guided, developed, and motivated a top-performing team of 12 Business Development Representatives in achieving company-set performance goals and objectives, with each representative secured an average of 18 new hot.
• Innovated, coached, and executed product training for junior team members to effectively implement sales, marketing, and influencing techniques
• Spearheaded process improvement initiatives, including the design and implementation of effective sales strategies that were implemented campaign wide
• Assisted in modifying and streamlining the tech stack and technical processes for the operations, resulting in the campaign improving efficiency by 3x
• Showcased strong knowledge in navigating Microsoft Office, Microsoft Dynamics, and the company’s proprietary tools to identify opportunities to automate several time consuming processes

Roanoke, Virginia Area

• Deployed effective outreach campaigns offering odor removal services targeting local used car dealerships.
• Adapted sales techniques to specific clients and promoted products based on personal client needs.
• Researched and assembled effective procedures to remove unpleasant odors from fabrics and materials found in vehicles.

Roanoke, Virginia Area

• Spearheaded the promotion, repair, detailing, and negotiation of used car sales with potential clients to achieve sales goals
• Delivered customer service for an average of 20 customers per day, answering customer inquiries and complaints in a professional and friendly attitude
• Handled technical aspects of sale including marketing, advertisement, and communication on major platforms

Roanoke, Virginia Area

• Drove fragile, time-sensitive organic material between hospitals and blood banks.

Aliso Viejo, California

• Accommodated and served guests.
• Worked with a team to prepare and properly close dining hall.

Aliso Viejo, California

• Developed technical skills involving lighting, sound, video, and stage management
• Set up and maintained systems and equipment, including quickly resolving technical concerns during events

Avalon, California

• Directed and instructed participants through two-hour ecological zip line tours based in Avalon, CA.
• Educated participants about safety best practices to ensure their well-being throughout the tour.

Roanoke, Virginia Area

• Bagged items, assisted customers with unloading, retrieved carts, and restocked shelves.