Sr. Director, Business Operations
Portland, Oregon Area
Responsible for business process, business applications, data, and business intelligence across the organization. Managed team of 6 operation professionals and reported to the CFO.- Partnered cross functionally with products, marketing, sales, finance, support, professional services departments to drive strategic, innovative, and scalable enterprise business systems and processes- Key member of ERP evaluation team responsible for selecting Jive’s ERP; wrote requirement documentation and use cases used for vendor selection- Led and completed a Netsuite ERP optimization project consisting of 25 customizations driving efficiencies and enhancements for order management, A/R, procurement, deferred revenue and data quality- Managed business intelligence team; architected enterprise data model to enable reporting and metrics across data sources including Jive’s platform data, Salesforce.com and Netsuite- Designed executive and operational dashboards to report SaaS platform usage, sales pipeline and bookings, customer support metrics, and Customer 360