Proven ability to increase agency revenue, closings, contracts, and client acquisition through marketing, sales, and customer relations. Successfully guided home buyers and sellers through sales and purchases of properties. Brought 20 real estate transactions successfully to closing in the first year, 1.6 times higher than NAR’s 2019 average of all Realtors, and achieved multiple 5-star reviews.

Orchestrated operational and technical assistance activities for comprehensive marketing and outreach vocational programs and initiatives. Demystified program offerings by investigating value-add and recommending disengagement from low-profit services. Boosted referrals using meetings, trade fairs, social media, print materials, and client assessments. Actively engaged in efforts to develop a diverse and inclusive workforce and supplier base. Led staff in creating policies that resulted in a… Show more Orchestrated operational and technical assistance activities for comprehensive marketing and outreach vocational programs and initiatives. Demystified program offerings by investigating value-add and recommending disengagement from low-profit services. Boosted referrals using meetings, trade fairs, social media, print materials, and client assessments. Actively engaged in efforts to develop a diverse and inclusive workforce and supplier base. Led staff in creating policies that resulted in a record number of employee referrals and placements for persons with hearing, speech, and/or visual impairments in accordance with regulations and best practices. Cultivated partnerships with top employers including CVS and Starbucks to establish employment services and training for job candidates with deafness and other co-occurring disabilities. Show less

Effectively interpreted between American Sign Language (ASL) and spoken English while remaining compliant with customer service standards, FCC regulations, and all other licensure and certification requirements. Readily explored and gained proficiency in voice response systems and assistive devices to guide clients through maxing the benefits of the technology. Collaborated with colleagues to guarantee activities were properly completed at a high level of customer service in a fast-paced… Show more Effectively interpreted between American Sign Language (ASL) and spoken English while remaining compliant with customer service standards, FCC regulations, and all other licensure and certification requirements. Readily explored and gained proficiency in voice response systems and assistive devices to guide clients through maxing the benefits of the technology. Collaborated with colleagues to guarantee activities were properly completed at a high level of customer service in a fast-paced, heavily regulated environment. Founded a successful sign language referral agency to provide medical offices, schools, and other B2B interpreter services in the local market. Executed a wide range of business operational functions including budget creation, accounting and billing, marketing, and human resource management. Pursued opportunities in diverse settings including post-secondary education, legal, medical, human services, government, religious, mental health, therapeutic, and corporate environments. Show less